Assessment Booking & Admin Specialist

NAPIT Group; Mansfield; On-site; GBP 25,000; Full time

Job summary

A leading membership scheme operator in the UK is seeking an experienced individual for a customer service role to manage assessments and bookings. You will be responsible for effective communication with members and field officers while providing excellent customer service. The ideal candidate possesses great organisational skills, is self-motivated, and has a strong integrity-oriented mindset. This full-time position offers a competitive salary and various employee benefits.

Benefits

Competitive salary with structured pay reviews

25 days annual leave + statutory holidays

Company pension & sick pay policy

Health benefits package

Discount schemes for major retail and DIY stores

Company-wide social events

Qualifications

• Integrity to always do the right thing for NAPIT and our Members.
• Ability to make decisions and prioritise workload, working to tight deadlines.
• Willingness to embrace new working practices with the ability to learn quickly.

Responsibilities

• Management of diaries and assessment bookings.
• Handling assessment queries with a focus on great customer service.
• Working collaboratively across teams to meet business targets.

Skills

Excellent communication skills

Self-motivated and driven

Time management

Strong organisational skills

Ability to analyse and interpret information

Relationship building

Job description

A leading membership scheme operator in the UK is seeking an experienced individual for a customer service role to manage assessments and bookings. You will be responsible for effective communication with members and field officers while providing excellent customer service. The ideal candidate possesses great organisational skills, is self-motivated, and has a strong integrity-oriented mindset. This full-time position offers a competitive salary and various employee benefits.