Workshop Controller | Wigan

Chorley Group; Wigan; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive dealer in Wigan is seeking a Workshop Controller to organize technician workflow and enhance customer service. This full-time role requires experience in running a workshop, preferably with franchised dealers, and strong process management skills. Ideal candidates will possess computer literacy and a passion for improving team performance. The position offers benefits including increased holiday with service and health coverage.

Benefits

Holidays that increase with length of service

Birthday off work

Life and Health benefits

Pension

Cycle Schemes

Staff Discounts

Qualifications

• Experience in managing workflow and customer satisfaction.
• Passion for continuous improvement and teamwork.

Responsibilities

• Maintain customer relationships.
• Manage processes for workshop efficiency.
• Liaise between parts and service teams.
• Diagnose problem vehicles.
• Handle daily warranty tasks.

Skills

Experience running a busy workshop

Kerridge and/or RTC knowledge

Good level of computer literacy

Ability to work under pressure

Franchise experience

Job description

Chorley Group Nissan and Citroen Wigan are recruiting a Workshop Controller to join the team. If you have experience running a busy workshop, preferably with a franchised dealer background, this could be the opportunity for you.

As an established business in Wigan we have a very loyal customer base, and this role is to organize the technicians work to maintain and increase the fantastic customer service levels delivered by our team!

We would expect that with experience in this role you know how to drive a team, managing the workflow and ensuring a satisfactory turn around for the customer as well as achieving departmental targets.

Key Responsibilities

• Maintain customer relationships
• Process management
• Liaise with the parts and service teams
• Diagnosis problem vehicles
• Daily warranty

What we are looking for:

• You will ideally have Kerridge and / or RTC knowledge
• Manufacturer or franchise experience
• A good level of computer literacy
• Someone who has a passion to make things work – keep moving forward to reach the finish line everyday
• Ability to work under pressure
• Dependent upon experience!
• Holidays that increase with length of service, and your birthday off work.
• Life and Health benefits
• Pension
• Cycle Schemes
• Staff Discounts

Job Types: Full-time, Permanent
Schedule: Day shift

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