Security Systems Service Engineer

OCS Group; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading facilities management company in Greater London seeks a Security Systems Engineer to maintain security systems like Intruder Alarms and CCTV. The role emphasizes a customer-centric approach and requires collaboration with clients and team members. Ideal candidates should have three to five years of relevant experience and various industry certifications. This role involves regular site visits, ensuring quality service and documentation management while upholding company standards.

Qualifications

• Minimum three to five years of experience in a similar role.
• Qualifications or experience with Enterprise solutions preferred.
• Strong aptitude for learning will be considered for training investments.

Responsibilities

• Maintain and service Intruder Alarm, CCTV, and Access Control systems.
• Manage all relevant documentation and ensure customer expectations are met.
• Collaborate with team members and other trades professionally.

Skills

Experience with Enterprise security solutions

Customer service skills

Problem-solving

Teamwork

Education

CSCS Card

ECS Card

IPAF

First Aid

SSSTS

Tools

Dahlmeier

Lenel

Synectic's

Salto

Gallagher

Job description

Overview

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

About The Role

OCS Security is seeking a Security Systems Engineer to maintain and enhance our relationships with esteemed clients in multiple sectors including Public, Private, Construction, Retail and Sports venues.

The ideal candidate will primarily focus on the maintenance and servicing of their Intruder Alarm, CCTV and Access Control systems, with some works on Panic / Affray Alarms, Nurse call and EVCS and an element of remedial and small works.

The selected candidate must work collaboratively with team members and interact with clients and other trades in a professional and tactful manner, thereby positively representing the Company.

This role requires regular site visits, emphasising a customer-centric approach at all times. The Security Engineer will report directly to the Local Service Manager.

Qualifications

A minimum of three - five years' experience in a similar role. Qualifications / Experience with Enterprise solutions including Dahlmeier, Lenel, Synectic's, Salto, Gallagher preferred, though not essential. Candidates demonstrating a strong aptitude for learning and experience with similar Enterprise solutions will be considered for investment in training.

• CSCS Card
• ECS Card
• IPAF
• PASMA
• First Aid
• SSSTS
• Manufacturer Training

Key Responsibilities

• Managing all relevant documentation
• Ensuring customer expectations are consistently met
• Managing workload effectively
• Quality Management
• Achieving company KPIs for attendance in line with client SLAs
• Collaboration and teamwork
• Problem-solving
• Delivering exceptional customer service
• Maintaining a professional appearance and demeanour at all times, in line with client and company expectations, to foster the Company's positive image
• Leading by example by adhering to all company rules and regulations, complying with site regulations, and safeguarding Company assets
• Ensuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports, in accordance with established guidelines
• Observing and following company health and safety protocols to contribute to a safe working environment

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.