Customer Care Assistant

Scottish Federation of Housing Associations; Livingston; Hybrid; GBP 23,000 - GBP 32,000; Full time

Job summary

A community-focused housing organization in Livingston is seeking a Customer Care Assistant to provide front-line support to customers. This full-time role offers a flexible working environment and promotes a healthy work/life balance. The ideal candidate will have strong customer service skills and a passion for helping others. The organization values respect, kindness, and collaboration in its efforts to support the community.

Benefits

Access to Health and Wellbeing services

Contribution to gym membership

Active pension scheme with employer contributions

Qualifications

• Passion for helping others and providing excellent customer service.
• Ability to handle challenges and find solutions effectively.

Responsibilities

• Provide front-line support to customers via phone, email, or in person.
• Work within the Housing Management Team to help customers maintain their homes.

Skills

Attention to detail

Customer service

Problem-solving

Communication

Job description

Overview

Permanent post 36 hours per week. Salary £23,850 - £31,996 per annum (DOE). Location – Livingston/Hybrid. Job Type: Full Time.

Responsibilities

Do you have a passion for helping others? Are you customer focused with good attention to detail? Are you enthusiastic about finding the right solution for our customers when faced with challenges and changes in their homes? If so, our Customer Care Assistant role could be for you. This post is varied and exciting, providing front-line support to our customers via telephone, email or in person at our office. You will be working within our Housing Management Team whose principal objective is to help our customers enjoy and maintain their homes.

Note: the organisation is small but aims to make a big impact in the communities where our tenants live. At Almond, we believe in finding what WORKS for our customers and colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you can provide excellent customer service in alignment with our WORKS ethos, we would love to hear from you.

What we offer

Location – Our office is based in Livingston with a flexible approach to working arrangements in line with role requirements and our hybrid working policy. For more information on our Hybrid Working Policy and our 9-day fortnight trial, please email [e-mail].

We offer a 36-hour working week over Monday to Friday. Currently with a 9-day fortnight in place, where every other Friday is a rest-day. We actively promote a healthy work/life balance. We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership. Our pension scheme is active from the day you join us, and we contribute 10% towards it.

Notes

The closing date for applications is Monday 13 October 2025. Interviews w/c Monday 20th October.