Senior Solutions Architect — Connect & CX for EMEA

Amazon.com, Inc.; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading cloud solutions company is seeking a Sr. Specialist Solutions Architect to address complex customer challenges within the EMEA region. You will represent customer needs in product development and provide advanced technical expertise. Ideal candidates will have over 5 years of experience in solution architecture, particularly in customer experience and CRM technologies, along with experience in the contact center industry. Join a collaborative team focused on innovation and customer success.

Benefits

Mentorship and career growth opportunities

Flexible work-life harmony

Inclusive team culture

Qualifications

• 5+ years of Solution Architecture/Design experience in Customer Experience/CRM/AI Solutions.
• Experience in the customer service/contact center industry.

Responsibilities

• Represent the voice of the customer to influence product development.
• Provide advanced technical knowledge to address critical business challenges.
• Act as a thought leader by sharing best practices.
• Collaborate with Business Development teams on technical solutions.
• Support AWS's internal community of technical experts.

Skills

Customer service/contact center industry experience

Solution Architecture/Design

Infrastructure architecture

Database architecture

Networking

Amazon Connect Experience

End-user or developer community engagement

Additional European language skills

Job description

A leading cloud solutions company is seeking a Sr. Specialist Solutions Architect to address complex customer challenges within the EMEA region. You will represent customer needs in product development and provide advanced technical expertise. Ideal candidates will have over 5 years of experience in solution architecture, particularly in customer experience and CRM technologies, along with experience in the contact center industry. Join a collaborative team focused on innovation and customer success.