Account Solutions Architect

Automat-it MalamTeam Ltd; Greater London; Hybrid; GBP 65,000 - GBP 85,000; Full time

Job summary

A leading tech solutions provider in London seeks an experienced Account Solutions Architect. You will provide technical post-sales guidance, foster excellent customer relationships, and handle a portfolio of local and EU-based clients. Ideal candidates should have over 5 years in technical roles, hands-on experience with AWS, and strong communication skills. This role offers professional training, an international work environment, and opportunities to grow your skills in a company committed to diversity.

Benefits

Professional training and certifications

International work environment

Referral program

Company events and social gatherings

English classes

Soft skills training

Qualifications

• 5+ years of experience in a technical role such as Solutions Architect or DevOps.
• Hands-on experience with AWS environments.
• Excellent communication skills in English.

Responsibilities

• Provide technical post-sales guidance to customers.
• Collaborate with Account Managers to identify new opportunities.
• Monitor account metrics to ensure customer satisfaction.

Skills

Technical Account Management

AWS Services

Customer Relationship Management

DevOps

Problem Solving

Education

Relevant AWS certification(s)

Job description

## Account Solutions ArchitectLondon, UK · Full-time · Senior#### About The PositionAutomat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps, FinOps, and GenAI support that drives real results.We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.We’re looking for an Account Solutions Architect to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them. Work location - hybrid from London#### Responsibilities* Offer post-sales technical support to customers on complicated technical issues, maintain excellent customer relationships, and ensure satisfaction* Act as a post-sale Solutions Architect and collaborate with the Account Managers team to identify and capitalize on untapped opportunities* Be in charge of a portfolio of local and EU-based customers* Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively* Advise customers on proper cloud environment usage* Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams* Monitor account metrics, including CSAT and financials* Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).#### Requirements* 5+ years of working experience as a Technical Account Manager, Solutions Architect, DevOps, or Cloud Engineer* Hands-on experience with an AWS environment* Relevant AWS certification(s)* Experience in customer-facing, preferably with startups* Demonstrated ability to engage and influence C-level executives on relevant technical items* Excellent written and verbal communication skills in English* Ability to multitask and manage multiple responsibilities concurrently* Strong organizational skills and attention to detail* Excellent interpersonal, critical thinking, and problem-solving skills#### Benefits* Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)* International work environment* Referral program – enjoy cooperation with your colleagues and get a bonus* Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)* English classes* Soft skills trainingCountry-specific benefits will be discussed during the hiring process.Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.#LI-hybrid #LI-AIT