Programme Support Analyst

NFU Mutual Group; Metropolitan Borough of Solihull; Hybrid; GBP 34,000 - GBP 40,000; Full time

Job summary

A leading insurance company is looking for a Programme Support Analyst to enhance customer service change initiatives based in Stratford-upon-Avon. This role requires strong programme management skills and the ability to deliver insightful reporting and governance across projects. The ideal candidate will have experience in project support, effective communication skills, and proficiency in Microsoft Office tools. This position offers a hybrid working pattern with competitive salary, annual bonuses, and an attractive benefits package.

Benefits

Annual bonus up to 10%

Contributory pension scheme

25 days annual leave

Health and wellbeing plan

Employee discounts on insurance

Qualifications

• Strong background in programme or project support.
• Adept at data analysis and reporting.
• Proficient in maintaining project controls and governance.

Responsibilities

• Support delivery of Customer Services change portfolio.
• Produce dashboards and reports for project visibility.
• Coordinate delivery data and manage project risks.

Skills

Experience in programme or project support

Strong reporting and information analysis skills

Confident using Microsoft Office tools

Organisational skills to manage multiple priorities

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

MS Project

Job description

# Programme Support AnalystRegion: MidlandsLocation: Stratford-upon-AvonContract type: PermanentReference number: CSDI04294Working pattern: Full-timeSalary: Up to £40,000 + 10% annual bonus + benefits package## Programme Support Analyst* Supporting the delivery of Customer Services change by providing high-quality programme and project support, reporting and controls * Creating a single, joined-up view of change activity across Customer Services to support effective decision-making * Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon## About the roleThis is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth. We’re looking for a proactive and organised Programme Support Analyst to support the delivery of the Customer Services change portfolio at NFU Mutual. This role plays a key part in helping the PMO get its arms around all the moving parts of change activity, ensuring projects are planned, sequenced and reported effectively. Working closely with the Customer Services PMO Specialist and Project Managers, you’ll help establish and maintain programme and project management processes, controls and reporting. You’ll analyse delivery data, produce clear and insightful dashboards and reports, and help create a consistent, single view of progress across the portfolio. This is a hands-on role, ideal for someone who enjoys working with detail, bringing structure to complex environments, and supporting change delivery through strong governance, reporting and coordination. You’ll also help teams track risks, issues, dependencies, budgets and assurance actions, ensuring delivery aligns with NFU Mutual’s Change Framework. Based in Stratford-upon-Avon, this role offers a great opportunity to develop your PMO capability within a supportive team, contributing to meaningful change across Customer Services.## About youWe’re looking for someone with experience in programme or project support roles who enjoys working collaboratively and thrives in a fast-paced change environment. You’ll be comfortable working with data, producing reports and dashboards, and supporting multiple projects at once. **Essential skills and experience** * Experience in a programme or project support / PMO role * Strong reporting and information analysis skills, with excellent attention to detail * Experience maintaining project controls such as risks, issues, dependencies and actions * Confident using Microsoft Office tools (particularly Excel, PowerPoint and Word) * Ability to coordinate reporting and maintain a single source of accurate delivery data * Strong organisational skills, with the ability to manage multiple priorities **Desirable skills and experience** * Experience supporting change initiatives or transformation programmes * Exposure to financial tracking, budgets, resourcing or forecasting * Experience using programme or project management tools (e.g. MS Project, Visio) * Experience with Power BI, Workday or similar tools for data manipulation and presentation * Understanding of Agile, Scrum or other delivery methodologies * Experience within Financial Services or Insurance *At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.* *We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.* *We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.*## Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: * Salary Up to £40,000 depending on experience * Annual bonus (up to 10% of salary) * Contributory pension scheme, up to 20%, including your 8% contribution * 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme * A Family Friendly policy that helps you balance your work and family responsibilities * Access to savings at High Street brands, travel and supermarkets * £20 contribution to a monthly gym membership – subject to T&Cs * Health and wellbeing plan- cashback for dentist, opticians, physio and more * Access to voluntary benefits, including health assessments, private medical insurance and dental insurance * Employee Volunteering - volunteerin the community for one day each year * Unlimited access to Refer a Friend £500 bonus scheme * Life Assurance coverof 4 x salary * Employee discounts of 15% on a range of NFU Mutual insurance policies. * Salary sacrifice employee car scheme - subject to eligibility## Working at NFU MutualWe’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”. Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.