Service Desk & Access Control Specialist (PTW)

Carlisle Support Services Group; Carlisle; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading security services provider is seeking a Service Desk Officer to manage access and control within the estate. This role involves issuing and tracking keys, coordinating access for contractors, and maintaining compliance with security policies. Candidates should possess an SIA Door Supervision licence and have experience in customer-facing roles. This position is vital for ensuring safety and security while providing excellent service to clients and visitors.

Benefits

Flexible financial support

Ongoing training and career development

Employee Assistance Program

Refer a Friend Scheme

Recognition awards

Qualifications

• SIA Door Supervision licence holder.
• 5 years checkable work and address history.
• Experience in customer-facing roles.

Responsibilities

• Manage access and control within the estate.
• Issue and track physical and digital keys.
• Coordinate with departments for safe access.

Skills

Customer service

SIA Door Supervision licence

Team collaboration

Attention to detail

Communication skills

Tools

Key management software

Permit-to-Work systems

Job description

A leading security services provider is seeking a Service Desk Officer to manage access and control within the estate. This role involves issuing and tracking keys, coordinating access for contractors, and maintaining compliance with security policies. Candidates should possess an SIA Door Supervision licence and have experience in customer-facing roles. This position is vital for ensuring safety and security while providing excellent service to clients and visitors.