Access Control & Service Desk Officer

Carlisle Support Services Group; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading security services company is seeking a Service Desk Officer in London to oversee key management and maintain access protocols. The role requires strong customer service skills, proven ability to work under pressure, and an SIA Door Supervision licence. You will coordinate with contractors, handle operational queries, and provide a welcoming presence in a dynamic environment. This full-time role offers competitive hourly pay and opportunities for career development in a diverse workplace.

Benefits

Flexible financial support

Ongoing training and career development

Employee Assistance Program

Qualifications

• Candidate must hold an SIA Door Supervision licence.
• 5 years checkable work and address history required.
• Experience in a customer-facing role preferred.

Responsibilities

• Manage access control and key issuance for the estate.
• Coordinate contractor check-ins and ensure safety protocols.
• Act as the contact point for operational queries.

Skills

SIA Door Supervision licence

Customer service experience

Team player

Effective communication

Job description

A leading security services company is seeking a Service Desk Officer in London to oversee key management and maintain access protocols. The role requires strong customer service skills, proven ability to work under pressure, and an SIA Door Supervision licence. You will coordinate with contractors, handle operational queries, and provide a welcoming presence in a dynamic environment. This full-time role offers competitive hourly pay and opportunities for career development in a diverse workplace.