Retail Betting Specialist — Flexible Hours & Benefits

Betfred Group; Birmingham; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading bookmaker is looking for an Assistant Sales Manager to enhance customer experiences in a retail setting. You will engage customers with knowledge of services and products, process bets, and maintain an enjoyable environment. This role requires outstanding customer service skills, the ability to work flexible hours, and promotes a culture of responsible gambling. Comprehensive training and development opportunities will be provided to ensure you thrive in this position.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition programme

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and have the right to work in the UK.
• Available to work evenings, weekends, and public holidays.

Responsibilities

• Process customer bets promptly and attentively.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with product knowledge and promotions.
• Support promotional events throughout the year.
• Maintain a clean and welcoming environment.
• Be a team player to improve customer experiences.
• Handle cash transactions with care and accuracy.

Skills

Outstanding customer service skills

Ability to engage customers

Passion for sports, betting, and gaming

Eagerness to learn and develop

Job description

A leading bookmaker is looking for an Assistant Sales Manager to enhance customer experiences in a retail setting. You will engage customers with knowledge of services and products, process bets, and maintain an enjoyable environment. This role requires outstanding customer service skills, the ability to work flexible hours, and promotes a culture of responsible gambling. Comprehensive training and development opportunities will be provided to ensure you thrive in this position.