Technical Account Manager (French Speaking)

Methodfi; Greater London; On-site; GBP 55,000 - GBP 75,000; Full time

Job summary

An innovative AI learning platform company is seeking a Technical Account Manager who will be responsible for building long-term customer partnerships and acting as a trusted technical advisor. The ideal candidate will have over 5 years of experience in technical troubleshooting within a SaaS environment, and must be bilingual in English and French. This role involves monitoring platform health, guiding customers through new features, and ensuring successful integration of the learning management system (LMS).

Benefits

Health benefits

Paid vacation days

Early finish on Fridays

Employee Resource Groups access

Qualifications

• 5+ years technical troubleshooting experience in a SaaS environment.
• Must speak fluent English and French, other European languages a plus.
• 2+ years enterprise or large-account management experience.
• Must have strong API knowledge.

Responsibilities

• Translate customer business goals into long-term technical strategies.
• Own the technical and product relationship for assigned accounts.
• Monitor platform health and usage trends.
• Identify and mitigate technical risks before they impact business value.

Skills

Technical troubleshooting

Strong communication skills

API knowledge

Fluent in English and French

Experience with iPaaS tools

Education

5+ years experience in SaaS

Experience with SQL or BI/data platforms

Job description

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform personalizes learning, eliminates busywork, and turns training from a checkbox into a superpower. The result is better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you’re excited by the idea of using AI to make work-life better for real people, you’ll feel at home here. At Docebo, our values guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

About the Opportunity:

As a Technical Account Manager at Docebo, you’ll build strong, long-term customer partnerships by aligning business goals with Docebo’s LMS solutions. You’ll act as a trusted technical advisor, helping customers maximise platform value, drive adoption, and stay ahead of future learning needs.

You’ll serve as the technical liaison between customer stakeholders and Docebo teams, translating strategy into scalable solutions, proactively managing platform health, mitigating risk, and guiding customers through innovation. Working closely with Account Teams and internal experts, you’ll ensure customer success across the full lifecycle.

Key Responsibilities

• Translate customer business goals into long-term technical strategies
• Own the technical and product relationship for assigned accounts
• Monitor platform health, integrations, APIs, and usage trends
• Identify and mitigate technical risks before they impact business value
• Guide customers through new features, releases, and best practices
• Deliver executive-level updates on performance, SLAs, and roadmap alignment
• Collaborate across teams to support pilots, critical events, and strategic initiatives

Requirements

• 5+ years technical troubleshooting experience in a SaaS environment
• Must speak fluent English and French, other European languages a plus
• 2+ years enterprise or large-account management experience
• Must have strong API knowledge
• Knowledge of SSO protocols (OAuth 2.0, SAML), APIs, and web technologies (JavaScript, HTML, CSS)
• Ideally experience with at least two of: iPaaS tools, SQL, or BI/data platforms
• Strong communication skills with technical and executive audiences
• Ability to travel up to 25%

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
• Fostering Holistic Wellbeing: We invest in the whole person with programs that support physical, mental, and financial well-being.
• Empowering Our Talent Culture: We design rewards and benefits with transparency, equity, and flexibility to enable our people to do their best work and stay for the long haul.

Our Promise to You

• Financial Wellness: Share ownership opportunities at a discount, plus a competitive compensation package.
• Your Well-Being, Covered: Access to health benefits for care when you need it.
• Rest, Relax, Repeat: Paid vacation days, company-wide days, floating holidays, and birthday off.
• Family First: Coverage that supports time with family; Docebo had many new arrivals in 2025.
• Connections That Count: Global communities through Employee Resource Groups and year-round events.
• Fri-Yay: Early start to weekends with 4:30 PM Fridays (where eligible).
• Swag Central: New-hire swag and access to internal swag store.

About Docebo

We create seamless, AI-powered learning experiences for thousands of customers worldwide. We have achieved IPOs, been recognized as a top SaaS e-learning solution, and continue to grow. We are a global company with offices across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other protected category. As a federal contractor, Docebo is committed to affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. If you require a reasonable accommodation or would like to disclose disability or protected veteran status, please email recruiting_accommodations at docebo dot com with the position you’re interested in.