Integrated Care Hub Volunteer

United Way KFLA; Kingston upon Thames; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A community support organization in Kingston upon Thames is seeking volunteers for various roles at the Integrated Care Hub. Volunteers will assist with meal distribution, hygiene facilities, community cleanup, and organizing donations. Flexibility in scheduling is offered, and impactful service is at the core of this role. Ideal candidates should be empathetic, reliable, and possess strong communication skills. Join a compassionate team dedicated to making a difference in the community.

Qualifications

• Comfort interacting with individuals from diverse backgrounds.
• Dependable attendance and punctuality.
• Clear, respectful interaction and collaboration.
• Flexible in responding to changing situations.
• Ability to identify and report safety concerns.

Responsibilities

• Assist in meal setup and preparation under staff guidance.
• Serve food courteously and respectfully.
• Monitor cleanliness of bathrooms and showers.
• Maintain cleanliness around the ICH property.
• Organize incoming donations by type.

Skills

Empathy

Communication

Teamwork

Reliability

Adaptability

Job description

Integrated Care Hub Volunteer (various roles)

AMHS-KFLA - 552 Princess Street, Kingston

As a Volunteer at the Integrated Care Hub (ICH), you will make a difference for individuals and families experiencing homelessness or hardship. Whether you are helping to distribute meals, supporting access to our hygiene facilities, assisting with community clean‑up, or organizing donations, your contributions support a dignified, safe, and welcoming environment for all visitors to the ICH. Volunteer roles at the Access and Support Centre and Rest Zone are coordinated by AMHS‑KFLA. A variety of roles/tasks are available to support the interest and abilities of our volunteers, please see details below.

• Kingston, ON
• Starting Immediately
• 1‑3 hrs / day
• 5 Spots Available of 5
• Suitable For: Adults (18+)

Volunteers typically commit to 2‑ to 4‑hour shifts, one or more times per week, depending on availability and ICH needs. Volunteer roles are available during both day and evening hours to suit your schedule.

Required Qualifications

• Empathy & Respect: Comfort interacting with individuals from diverse backgrounds.
• Reliability: Dependable attendance and punctuality.
• Communication & Teamwork: Clear, respectful interaction and collaboration.
• Adaptability: Flexible in responding to changing situations or needs.
• Situational Awareness: Ability to identify and report safety, hygiene, or behavioural concerns.
• Physical Readiness: Comfortable standing, walking, lifting, or doing light cleaning for extended periods. Training is provided

Position Responsibilities

1. Meal Distribution
   • Meal Setup & Preparation: Set up serving stations; assist in reheating, cooking, or assembling meals under staff guidance.
   • Meal Service: Serve food in a courteous and respectful manner.
   • Visitor Engagement: Offer a warm, welcoming presence to visitors of the ICH.
   • Food Quality & Cleanliness: Support food handling and kitchen sanitation.
   • Dishwashing & Clean‑Up: Clean dishes, utensils, and food preparation areas.
   • Inventory & Stocking: Help organize and restock kitchen ingredients and supplies.
   • Teamwork: Collaborate with staff and fellow volunteers to ensure smooth operations.
   • Safety Reporting: Report any safety concerns, incidents, or maintenance issues.
2. Bathroom/Shower Attendant
   • Facility Monitoring: Ensure bathrooms and showers remain clean, safe, and accessible.
   • Client Support: Provide guidance on hygiene expectations, shower access procedures, and usage limits.
   • Restocking Supplies: Refill soap, toilet paper, towels, and hygiene products.
   • Light Cleaning: Conduct spot checks and clean between custodial visits as needed.
   • Safety Reporting: Report any safety concerns, incidents, or maintenance issues.
   • Positive Engagement: Offer kind support and information to clients.
   • Documentation: Complete any required documentation/log sheets and report incidents or supply needs.
3. Community Clean‑Up
   • Grounds Maintenance: Help maintain cleanliness around the ICH property, including parking lots, sidewalks, and green spaces.
   • Litter Pick‑Up: Safely collect and dispose of litter or debris.
   • Team Collaboration: Work with staff and clients to foster community pride.
   • Health and Safety: Follow safety procedures when handling waste or working outdoors. Report any safety concerns, incidents, or maintenance issues.
4. Donations Organization
   • Sorting & Categorizing: Organize incoming donations by type (e.g., clothing, hygiene items, non‑perishables).
   • Storage Management: Keep donation areas tidy and accessible.
   • Donation Distribution: Help locate items for clients based on need (e.g., warm clothing, hygiene kits).
   • Inventory Support: Track and report on needed or low‑stock items.
   • Client Interaction: Provide respectful and dignified service when distributing donated items.
   • Safety Reporting: Report any safety concerns or incidents, or other relevant issues.

Directly impact individuals in our community. Be part of a compassionate, mission‑driven team. Help foster a cleaner, safer, and more inclusive community. Give back your skills and expertise to a cause that matters.