Floor Supervisor

Chateau Denmark; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A premier hospitality venue in London seeks an experienced Floor Supervisor to ensure exceptional guest experiences. The successful candidate will oversee staff, manage operations, and uphold service standards in a high-end environment. If you have a background in luxury or 5-star service with a passion for customer satisfaction, this role offers growth opportunities in a dynamic team. Benefits include service charge, pension scheme, and employee discounts.

Benefits

Service charge

Pension scheme

Employee recognition events

Friends & Family rates

Growth opportunities

Qualifications

• Background in luxury or 5-star environments.
• Extensive knowledge of customer service with high standards.

Responsibilities

• Ensure exceptional guest experience and high service standards.
• Oversee bartenders and servers, providing guidance.
• Monitor presentation of cocktails and beverages.
• Manage floor operations and order flow.
• Handle guest complaints professionally.
• Ensure compliance with hygiene and safety standards.
• Assist in monitoring stock levels.
• Cater to high-profile guests and exclusive events.
• Oversee transactions and accurate billing.
• Maintain the bar's luxury ambiance.

Skills

Customer service expertise

Knowledge of luxury environments

Staff management

Problem-solving skills

Job description

Overview

Floor Supervisor

Thirteen at Chateau Denmark, located on the iconic Denmark Street, is where energy meets elegance, a space for bold encounters and vibrant experiences. For decades, Denmark Street has seen legends rise and tales unfold, and now, it calls for a visionary Floor Supervisor to carry on that legacy.

As Floor Supervisor at Thirteen, you’ll combine sophistication with flair, ensuring that every guest experience embodies our ‘no half measures’ approach to service. You will be reporting directly to the BarManager, and work closely with the Bar team.

Profile

We’re looking for an Floor Supervisor with a background in luxury or 5-star environments. With your extensive knowledge of customer service and impeccable standards, always aiming to create a memorable guest experience.

Responsibilities

• Ensure an exceptional and personalized guest experience, maintaining high service standards.
• Oversee bartenders and servers, provide guidance, and ensure staff adhere to service protocols.
• Monitor the presentation of cocktails and beverages, ensuring consistency and excellence.
• Manage floor operations, including table assignments, order flow, and smooth coordination between the bar and floor staff.
• Handle guest complaints professionally and efficiently to maintain a high-end reputation.
• Ensure adherence to hygiene, licensing laws, and workplace safety standards.
• Assist in monitoring stock levels and coordinating with the bar team for replenishments.
• Cater to high-profile guests and assist in executing exclusive events and private bookings.
• Oversee transactions, ensure accurate billing, and minimize discrepancies.
• Maintain the bar’s luxury ambiance by overseeing music levels, lighting, and overall aesthetics.

Benefits

Joining Thirteen at Chateau Denmark means being part of a supportive, social, and dynamic team where your creativity and career can thrive, while receiving the following benefits:

• Service charge, pension scheme, and employee recognition events.
• Friends & Family rates and discounts.
• Perkbox, Season Ticket Loan, Cycle to work scheme, Eye Care test.
• Growth opportunities, including an extra holiday day per completed year (up to five).
• And much more!

Eligibility

All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.

Thirteen at Chateau Denmark is based at Denmark Street, London, WC2H 8LP. Tube station is Tottenham Court Road (Central, Northern, and Elizabeth lines).