Luxury Floor Supervisor - Bar & Events

Chateau Denmark; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A premier hospitality venue in London seeks an experienced Floor Supervisor to ensure exceptional guest experiences. The successful candidate will oversee staff, manage operations, and uphold service standards in a high-end environment. If you have a background in luxury or 5-star service with a passion for customer satisfaction, this role offers growth opportunities in a dynamic team. Benefits include service charge, pension scheme, and employee discounts.

Benefits

Service charge

Pension scheme

Employee recognition events

Friends & Family rates

Growth opportunities

Qualifications

• Background in luxury or 5-star environments.
• Extensive knowledge of customer service with high standards.

Responsibilities

• Ensure exceptional guest experience and high service standards.
• Oversee bartenders and servers, providing guidance.
• Monitor presentation of cocktails and beverages.
• Manage floor operations and order flow.
• Handle guest complaints professionally.
• Ensure compliance with hygiene and safety standards.
• Assist in monitoring stock levels.
• Cater to high-profile guests and exclusive events.
• Oversee transactions and accurate billing.
• Maintain the bar's luxury ambiance.

Skills

Customer service expertise

Knowledge of luxury environments

Staff management

Problem-solving skills

Job description

A premier hospitality venue in London seeks an experienced Floor Supervisor to ensure exceptional guest experiences. The successful candidate will oversee staff, manage operations, and uphold service standards in a high-end environment. If you have a background in luxury or 5-star service with a passion for customer satisfaction, this role offers growth opportunities in a dynamic team. Benefits include service charge, pension scheme, and employee discounts.