Night Guest Host

PPHE Hotel Group; Greater London; On-site; GBP 13,000; Full time

Job summary

A premium lifestyle hotel located in the heart of Battersea is seeking a Night Receptionist to provide seamless guest experiences. The ideal candidate will possess a strong work ethic, be personable, and excel in customer service. Responsibilities include handling guest check-ins, providing information over the phone, and ensuring a memorable stay for every guest. Benefits include a competitive salary of £13.48 per hour, wellness days, discounted hotel stays, and great perks like complimentary meals and discounts at restaurants.

Benefits

30 days holiday including bank holidays

Discounted hotel rates

F&B discounts

Two free meals per day

Access to pay before payday

Recommend a friend scheme

Gym discounts

Ride to Work scheme

Discounted prices on various services

Free dry cleaning for uniform

Qualifications

• Strong work ethic and attention to detail in delivering guest services.
• Ability to collaborate with other departments for seamless guest experiences.
• Excellent communication skills to engage with guests personally.

Responsibilities

• Ensure a seamless experience for guests during check-in and stay.
• Provide assistance over the phone with guest inquiries.
• Maintain a well-presented and professional demeanor at all times.

Skills

Strong work ethic

Well presented and personable

Team collaboration

Customer service focus

Job description

Location: art'otel London Battersea Power Station, United Kingdom

Salary: £13.48 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

We are recruiting for our art’otel in London battersea! A premium lifestyle hotel situated in the heart of the iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art’otel London Battersea power station sits in the heart of this energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station.

As ourNight Receptionist,you will receive:

• Salary:£13.48 per hour plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per dayincluding days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

You take pride in ensuring our guests have a seamless experience and enjoy collaborating with other departments. You strive to provide the best service possible with every interaction with our guests from check-ins to simply answering the phone. You will have a strong work ethic and be well presented and personable and ensure each guest has a memorable experience.

If you share a passion for art, culture and hospitality, art’otel is where people’s talents will feel at home.We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service; by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.