Hybrid Payroll Software Support Engineer

The Access Group; Loughborough; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading software provider in the United Kingdom seeks a Technical Support Engineer to assist UK and Irish customers with payroll software. This hybrid role requires strong analytical and problem-solving skills, along with a passion for enhancing customer experiences. Successful candidates will have expertise in payroll systems, be tech-savvy with solid SQL knowledge, and possess excellent communication abilities. Join a team that values diversity and innovation, where you can love your work and contribute positively to the business.

Benefits

Standard 25 days holiday

Matched pension scheme

Charity day allocation

Qualifications

• Experience with payroll systems and processes, preferably IPASS qualified.
• Proficiency in SQL scripting and database structures.
• Ability to learn new software quickly and debug tools.

Responsibilities

• Support UK and Irish customers using payroll software.
• Deliver customer service through various communication channels.
• Record and manage customer queries and solutions.

Skills

Irish payroll experience

Tech-savvy

SQL knowledge

Clear communication

Job description

A leading software provider in the United Kingdom seeks a Technical Support Engineer to assist UK and Irish customers with payroll software. This hybrid role requires strong analytical and problem-solving skills, along with a passion for enhancing customer experiences. Successful candidates will have expertise in payroll systems, be tech-savvy with solid SQL knowledge, and possess excellent communication abilities. Join a team that values diversity and innovation, where you can love your work and contribute positively to the business.