Deputy of Reliability, Observability and Control Lead

Paysend Group Ltd.; Greater London; On-site; GBP 80,000 - GBP 110,000; Full time

Job summary

A global fintech company is seeking a Deputy of Reliability Oversight & Control to lead the production reliability strategy and quality assurance governance. This senior leadership role involves defining standards, conducting audits, and ensuring operational resilience of software products. The ideal candidate has a strong IT operations background, proven leadership experience, and the ability to communicate effectively with executive teams. Competitive compensation and benefits are offered, along with opportunities for career growth.

Benefits

Competitive salary

Internal mobility and mentoring programs

Flexible work arrangements

Qualifications

• Senior-level experience in IT operations and production reliability.
• Proven experience leading complex cross-functional initiatives.
• Strong background in SDLC, observability, and risk control.

Responsibilities

• Own the company-wide reliability and observability strategy.
• Provide oversight of incident response and postmortem governance.
• Define and enforce standards for monitoring and production readiness.

Skills

IT operations

production reliability

incident management

analytical thinking

executive-level reporting

Education

Higher education in Information Technology

Job description

About The Role

The Deputy of Reliability Oversight & Control is a senior leadership role responsible for defining, governing, and continuously improving the Company’s production reliability, observability, and quality control frameworks. This role ensures operational resilience of software products in production and provides executive oversight of incident management, post-incident governance, and production quality assurance.

The role reports to the relevant executive leader or the General Director and acts as a key stakeholder in safeguarding service stability, customer impact, and operational excellence.

What You’ll Do (Responsibilities)

• Own the company-wide reliability and observability strategy, ensuring effective detection, escalation, and management of production incidents

• Provide executive oversight of incident response, postmortem governance, root cause analysis, and problem management, ensuring sustainable corrective actions

• Define and enforce standards for monitoring, alerting, dashboards, service documentation, and production readiness

• Lead post-production quality governance, ensuring released products meet reliability and operational standards

• Establish executive-level quality and reliability metrics, enabling data-driven decision-making

• Ensure strong governance of Change Management and Release Management processes to minimize operational risk

• Conduct strategic quality and reliability audits across supported products and services

• Identify systemic risks, process inefficiencies, and reliability gaps, and drive cross-functional improvement initiatives

• Act as a key advisor to senior leadership on reliability, operational risk, and production health

Leadership & Influence

• Lead and develop the Reliability Oversight & Control function, setting clear objectives, priorities, and accountability

• Partner closely with Engineering, Product, Operations, Security, and Compliance leadership

• Promote a culture of operational excellence, ownership, and continuous improvement

• Represent the Company internally and externally on matters related to reliability and production quality, as required

What You’ll Need To Be Successful In This Role

• Higher education in Information Technology or a related technical field

• Senior-level experience in IT operations, production reliability, monitoring, or quality management

• Proven experience leading teams, departments, or complex cross-functional initiatives

• Deep understanding of SDLC, production operations, observability, incident management, and risk control

• Strong background in defining and governing processes, standards, and internal controls

• Demonstrated ability to translate technical insight into executive-level reporting and recommendations

• Strong analytical thinking, systems perspective, and decision-making capability

• Professional proficiency in English for executive and technical communication

Authority & Accountability

• Authority to define and enforce reliability, quality, and control standards across the organization

• Accountability for production stability, quality governance, and effectiveness of incident and problem management

• Responsibility for the accuracy and integrity of executive-level reliability and quality reporting

• Stewardship of confidential and sensitive operational information

Why Join Paysend?

• Make a Global Impact: Directly impact millions of users worldwide

• Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities

• Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more

• Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible

• Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements