Hotel Guest Service Manager

Tribe Group; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A modern hospitality organization is seeking a Guest Service Manager to lead daily operations at their new hotel in London. This role requires a strong background in hospitality, effective team leadership, and a commitment to customer satisfaction. You'll ensure exceptional service for guests and support your team in providing memorable experiences. Join an innovative group focused on creating a unique hospitality brand, offering competitive compensation and development opportunities.

Benefits

Competitive salary

Opportunities for development

Creative work environment

Qualifications

• Experience in hotel or leisure-related roles.
• Familiarity with front desk operating systems.
• Passion for hospitality and creating memorable experiences.
• Ability to lead and manage a team effectively.

Responsibilities

• Lead daily Front Office operations and team management.
• Create a seamless and memorable experience for guests.
• Manage rates and overbooking levels effectively.
• Work with the team to resolve operational issues.

Skills

Hospitality experience

Team management

Guest relations

Positive attitude

Tools

Opera or similar front desk system

Job description

Company Description

We are looking for a Guest Service Manager to join our TRIBE as we launched our first TRIBE Hotel into the London market in the Summer of 2022.

Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high‑end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

We are looking for someone who’s curious, caring and conscious attitude will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier.

Job Description

What you’ll do…

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless TRIBE experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
• Lead your team by example, keeping them involved and motivated them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.

Qualifications

What We Are Looking For…

• Hotel or leisure related experience in a similar role
• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
• Individuals. You’re looking for a place where you can be you.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help the team.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands‑on management style and enthusiasm.
• You are a born optimist, who always put our guests, colleagues, and communities first.
• You are your authentic self.
• You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Additional Information

What's In It For You…

• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.

We look forward to welcoming you to the TRIBE!