Head of Service - System Flow & Care Integration

Royal Borough of Windsor and Maidenhead; Maidenhead; Hybrid; GBP 55,000 - GBP 70,000; Full time

Job summary

A local authority in the UK is looking for a Head of Service – System Flow & Care Integration. This role is pivotal in delivering strategic leadership for safe, efficient hospital discharges and preventing unnecessary admissions. You will work collaboratively with various sectors to enhance community-based support and improve system flow. The position offers generous benefits including 32 days of annual leave and a flexible hybrid working pattern. This is an exciting opportunity for someone passionate about making a real difference in people's lives.

Benefits

32 days annual leave

Flexible working pattern

Generous Local Government Pension scheme

Free employee parking

Employee Assistance Programme

Discounts with retailers

Qualifications

• Proven expertise in intermediate care and hospital discharge processes.
• Strong partnership working with various stakeholders in the community.
• Ability to inspire and lead teams for improved patient flow.

Responsibilities

• Driving improvements in hospital discharge processes.
• Leading the council’s approach to admission prevention.
• Redesigning intermediate care services for effective delivery.

Skills

Leadership experience in adult social care

Experience of leading change

Collaborative, values-driven leadership

Job description

Head of Service – System Flow & Care Integration

We have an exciting opportunity for a Head of Service – System Flow & Care Integration to join us! Are you already a Service Manager or an experienced Team Manager ready to take the next step, do you want to work in a smaller Local Authority, with a big heart for people, this role is for you.

About

Our Latest Staff Survey Shows:

• 92% of colleagues feel their work is meaningful
• 87% say their line manager demonstrates the council’s values

But don’t just take our word for it—watch our staff videos to hear directly from our teams about what it’s like to work here: adult social care careers | Royal Borough of Windsor and Maidenhead.

About The Role

As Head of System Flow & Care Integration at the Royal Borough of Windsor & Maidenhead, you will provide strategic leadership and professional oversight to ensure safe, timely, strengths‑based pathways that support effective hospital discharge, prevent unnecessary admissions and maximise independence.

You will lead the transformation of intermediate care, working across health, housing, social care, and the voluntary and community sector to develop integrated, person‑centred pathways that promote prevention, reablement, and community‑based support.

This role contributes directly to Living Well Together—RBWM’s transformation vision—supporting the development of inclusive, healthy communities, improving system flow, and embedding high‑quality, compassionate, and dignified care for residents.

Why join RBWM?

RBWM is on a transformation journey— Living Well Together—with a clear vision inspired by Social Care Future: to enable people to live in the place they call home, with the people and things they love, in communities that look out for one another, doing the things that matter to them . You will play a central role in delivering that vision through system leadership, and the transformation of intermediate care.

Key Responsibilities

• Provide visible leadership to drive improvements in hospital discharge processes and patient flow.
• Lead the council’s approach to admission prevention and system flow across the Integrated Care System (ICS).
• Ensure that pathways reflect best practice, national guidance, and local priorities.
• Lead the redesign of intermediate care services, including reablement and step‑up/step‑down provision.
• Build strong partnerships with NHS partners, housing, voluntary sector organisations, and community groups.
• Represent Adult Social Care (ASC) at system‑wide flow and discharge forums.

What You’ll Bring

• Leadership experience in adult social care, intermediate care, reablement and hospital discharge supporting excellent partnership working.
• Experience of leading change and continuous improvement.
• Collaborative, values‑driven leadership—able to inspire professional communities and build effective multi‑agency partnerships.

What We Offer

• 32 days annual leave.
• Flexible working including a hybrid working pattern for a better work‑life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview Date: 25th Feb 2026

If you wish to discuss this position informally, please contact Kate Concannon (Deputy Director of Adult Social Care) at [e-mail].