Customer Banking Agent

Capita plc.; Preston; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading consulting firm in the UK is seeking experienced advisors to provide payment management expertise. The role involves customer service, educating clients on options, and ensuring regulatory compliance. Candidates should have strong communication skills and experience in a fast-paced environment. Ideal applicants will have previous call center experience, and roles will involve mentoring team members. Join a diverse team and discover opportunities to advance your career in this pivotal position.

Benefits

Exclusive discounts for employees

Voluntary benefits for lifestyle needs

Coaching and development opportunities

Qualifications

• Experience in a call centre customer service role.
• Experience in a fast-paced office setting.
• Experience dealing with vulnerable clients in a healthcare environment.
• Experience working in the financial services sector.

Responsibilities

• Provide first point of contact service resolution for customers.
• Educate customers on alternative service options.
• Ensure regulatory compliance and document customer interactions accurately.

Skills

Excellent interpersonal and organisational skills

Analytical, investigatory and problem-solving skills

Verbal communication skills

Written communication skills

Empathy and ownership

Telephone and computer literacy

Job description

**Job Description Summary:*** Provides payment management expertise in area of specialism, such as collections/lending.* More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements* Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported* Uses online systems to accurately document customer account information, adhering to data privacy legislation.* Ensures regulatory compliance* In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment.,* More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area**Key information:**Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology Embracing learning, coaching and development to continuously improve your skills and capability Efficiently navigating multiple systems while engaging with customers, ensuring all information entered is accurate. Prior experience with using multiple systems is essential.**What we're looking for:****Essential -** you must have experience in one of the below areas: * Excellent interpersonal and organisational skills* Analytical, investigatory and problem-solving skills* Highly effective verbal and written communication skills, to include a high standard of vocabulary & grammar* Ability to demonstrate empathy and ownership of customer and their financial position and available options available* Telephone and computer literate.* Understanding of OFCOM & FCA regulatory requirements is essential* Call Centre Customer Service: Experience in a call centre customer service role.Fast-Paced Office Environment: Experience in a dynamic and fast-paced office setting. Healthcare Environment: Experience dealing with vulnerable clients in a healthcare environment. Financial Services: Experience working in the financial services sector. Additionally, experience using multiple computer systems is a must.In addition, you'll also bring these skills to our team and make a real difference! **Communication**: Strong verbal and written communication skills are crucial for engaging with customers, explaining complex information clearly, and building rapport : The ability to assess situations, devise effective solutions and and thrive in an everchanging environmentJoin our diverse and dynamic team of experienced, innovative, and dedicated professionals! With us you'll find countless opportunities to learn new skills and advance your career. We're committed to providing the support you need to thrive and succeed. This isn't an entry-level role, so some previous experience is essential. Our goal is to create better outcomes for you and our client.**Equal Opportunities**We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you.Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at .**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**