Administrator - Life & Pensions

Capita plc.; Cheltenham; Hybrid; GBP 60,000 - GBP 80,000; Part time

Job summary

A leading consulting firm seeks a part-time Administrator for a key client in Cheltenham. This hybrid role (office and home-based) involves processing customer correspondence, providing clerical support, and contributing to team culture. Ideal candidates should have customer service experience and effective communication skills. The position offers a flexible schedule, a competitive salary, and numerous benefits including paid maternity leave and holiday purchasing options.

Benefits

Competitive salary

Company matched pension

15 weeks fully paid maternity leave

23 days holiday (rising to 27)

Qualifications

• Demonstrable experience in an administrative role.
• Ability to deliver excellent customer service.
• Good numeracy and literacy for customer correspondence.

Responsibilities

• Process customer correspondence and provide clerical support.
• Identify opportunities to build customer relationships.
• Contribute to a positive and supportive team culture.

Skills

Customer Service

Organizational Skills

PC / MS Office Skills

Effective Communication

Job description

Capita is looking for a customer driven individual to join us on a permanent basis as an Administrator for a key Life & Pensions client in Cheltenham. This is a varied role with the opportunity to get exposure to many different aspects of Life Assurance and Pensions products. The role will be on a hybrid arrangement, with a mix of office and home-based work which can be discussed, so you’ll need to be based within commutable distance of Cheltenham (Bishops Cleeve) for occasions when you will be required to attend the office, usually once per week on average. This role is on a part-time basis, 21 hours per week. There can be flexibility on exact work schedule, to be discussed at interview. Capita is an equal opportunity and disability confident employer.**Job title:**Administrator - Life & Pensions**Job Description:*** Process customer correspondence and provide other clerical support, handling a range of queries both over the telephone and in writing.* Identify opportunities to build customer relationships and provide excellent customer service.* Contribute to a positive and supportive team culture.* General administrative duties.* Previous demonstrable experience in an administrative role.* Ability to deliver excellent customer service.* Previous experience in a regulated Financial Services environment would be preferred but not essential as training can be provided.* Able to communicate effectively both in writing and over the telephone.* Able to work as part of a team, but also handle your own varying workloads when working remotely, so good organisational skills are required.* Good numeracy and literacy, as writing letters to customers will be essential to the role.* Strong PC / MS Office skills.In this role, you will be given fantastic training and development for your career. You will also be given the following:* A competitive starting salary.* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more* 23 days holiday (rising to 27) with the opportunity to buy extra leave* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.**About Capita Regulated Services***At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.*If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.**Equal Opportunities**We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] or call 07784 237318 and we’ll get back to you. **For more information about equal opportunities and process adjustments, please visit the Capita Careers website.**As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at .**Location:**Cheltenham,Zjednoczone Królestwo**Time Type:**Zatrudnienie w niepełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**