Account Manager

Zenzero Solutions Ltd; United Kingdom; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A growing IT services company in the United Kingdom is seeking an Account Manager to maintain customer relationships and drive sales growth. This role involves planning sales activities, managing proposals, and meeting sales targets. Ideal candidates will have a strong background in sales, particularly within the IT and Managed Services sector, and a preferred Bachelor's degree. This is a full-time position offering opportunities for development and growth.

Qualifications

• Experience in a complex sales and account management capacity.
• Experience in the IT and Managed Services industry.

Responsibilities

• Pursue relationships with the existing customer base.
• Plan and execute marketing and sales activities.
• Provide timely responses to proposals and bid requests.
• Propose and present new solutions.
• Follow up on all sales leads and requests.
• Meet or beat sales targets.
• Maintain CRM activities and forecasting.
• Attend meetings and participate in networking functions.

Skills

Knowledge of business and management principles

Customer service skills

Sales and marketing skills

Education

Bachelor's degree preferred

Job description

Account Manager

As part of a growing sales team, you will work with our Account Management team to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities

• Actively pursue relationships with the existing customer base
• Plan and execute direct marketing and sales activities to achieve and develop sales of services within the customer base
• Provide timely and accurate response to customers’ required proposal and/or bid requests
• Propose and present new solutions, promoting Zenzero and the products and services that are offered
• Follow up on all sales leads and requests in a timely and effective manner
• Meet or beat sales targets
• Prepare an annual sales and account management plan and consistently refine throughout the year, usually on a quarterly basis
• Maintain CRM activities, opportunities and forecasting
• Attend handover and kick-off meetings with operations when required
• Attend and participate in sales and account management meetings
• Attend external meetings and networking functions as needed
• Travel as needed to meet with existing and prospective customers.

What you’ll need to be successful

• Administration and Management: knowledge of business and management principles involved in strategic planning, resource allocation and coordination of people and resources.
• Customer and Personal Service: knowledge of principles and processes for providing quality customer services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Sales and Marketing: knowledge of principles and methods for showing, promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques and sales systems.

Ideal experience

• Experience in a complex sales and account management capacity
• Experience in the IT and Managed Services industry
• Bachelor's degree preferred

Seniority level

Associate

Employment type

Full-time

Job function

• Sales and Business Development
• IT Services and IT Consulting