F&B Operations & Guest Experience Leader

Rockhotelgibraltar; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A prominent hospitality establishment in the United Kingdom is seeking a seasoned management professional to lead daily operations across all F&B outlets. You will be responsible for optimizing service delivery, managing financial performance, and ensuring exceptional guest experiences. The ideal candidate will have a degree in Hospitality Management, a proven track record in team leadership, and a deep understanding of food and beverage operations. This position will challenge your operational expertise while allowing you to foster a motivated team environment.

Qualifications

• Proven ability to lead diverse teams while maintaining high morale.
• Excellent verbal and written communication skills.
• Strong analytical and numerical skills in budgeting and forecasting.
• In-depth understanding of food and beverage operations.
• Demonstrated knowledge of HACCP and health regulations.

Responsibilities

• Oversee daily operations of F&B outlets.
• Develop and implement SOPs and KPIs.
• Manage financial oversight and revenue generation strategies.
• Ensure guest satisfaction and manage complaints.
• Lead and develop F&B team, manage HR responsibilities.
• Maintain compliance with health and safety regulations.

Skills

Leadership

Financial Management

Guest Experience Management

Compliance Knowledge

Communication

Analytical Skills

Education

Degree or diploma in Hospitality Management

Tools

Lightspeed POS

MS Office Suite

Job description

A prominent hospitality establishment in the United Kingdom is seeking a seasoned management professional to lead daily operations across all F&B outlets. You will be responsible for optimizing service delivery, managing financial performance, and ensuring exceptional guest experiences. The ideal candidate will have a degree in Hospitality Management, a proven track record in team leadership, and a deep understanding of food and beverage operations. This position will challenge your operational expertise while allowing you to foster a motivated team environment.