Customer Support Administrator

Intrepid Manufacturing Ltd.; Nuneaton; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A small manufacturing company in Nuneaton is seeking a Customer Support Administrator. In this role, you will handle customer orders, communicate updates, and resolve queries. You will need strong organizational skills and the ability to work both independently and as part of a team. Familiarity with Microsoft Excel, Word, Outlook, and Teams is essential. The company offers on-the-job training and a supportive work environment.

Qualifications

• Previous experience in customer service or administration preferred.
• Strong written English skills for clear communication.
• Basic mathematics for measuring and pricing tasks.

Responsibilities

• Process customer orders accurately using the company database.
• Communicate daily with customers via phone and email.
• Handle customer queries and complaints professionally.

Skills

Strong problem-solving skills

Excellent organizational skills

Effective communication

Ability to work independently

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Xero accounting software

Smartsheet

Job description

We are a small, close-knit team working in a busy yet relaxed environment, and we’re looking for a Customer Support Administrator to join us. This is a great opportunity for a hard-working, positive individual who enjoys being part of a supportive team while thriving in a fast-paced role. You’ll need a keen eye for detail, strong problem-solving skills, and the ability to stay organised while delivering excellent customer service with professionalism and a good sense of humour.

Duties -

• Process customer orders accurately and efficiently using the company database.(including price checking/pricing)
• Raise delivery notes, Book vehicles and liaise with couriers regarding deliveries, delays and customer-related queries.
• Communicate with customers daily via telephone and email, providing updates and support.
• Handle customer queries or complaints professionally, ensuring timely resolution
• Use Microsoft teams to communicate effectively with internal teams
• Liaise closely with the production team to schedule work and ensure orders are processed with timeframe needed

Requirements –

• Previous in customer service/administrator roles preferred but not essential.
• Strong written English skills, with the ability to compose clear, professional customer emails independently from brief notes
• Basic mathematical skills, including converting measurements from millimetres to meters, calculating square meters, estimating pallet sizes, determining appropriate vehicle sizes, and pricing orders by adding percentages and totalling figures
• Excellent organizational skills, with the ability to prioritize workload effectively while managing multiple email accounts
• Competent in Microsoft Excel, Word, Outlook, and Teams for day-to-day communication and administration
• Experience with Xero accounting software and Smartsheet systems is preferred but not essential, as training can be provided
• Able to work effectively as part of a team, while also being capable of working independently when required
• Takes ownership of their role, communicates clearly, and collaborates well with the wider team

Training –

On the job training will be provided.

Parking –

On road parking or at alternative site (2 min walk)