Aftersales Advisor

Stellantis group; Sheffield; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading automotive company in Sheffield is looking for an Aftersales Advisor to be the primary point of contact for exceptional customer service. The role involves creating efficient parts and administration processes and requires strong organizational and communication skills, alongside a full UK driving licence. Training is provided and various benefits are offered, making it an exciting opportunity in the automotive sector.

Benefits

Company Car Scheme

Exclusive Discounts

Generous Pension Contribution

Annual Leave Increase with Service

Employee Assistance Programme

Qualifications

• Experience in customer service is beneficial.
• A full valid UK driving licence is required.

Responsibilities

• Create a seamless parts and admin process.
• Monitor parts stock levels and inform hub for attention.
• Chase back ordered parts to reduce downtime.

Skills

Customer service

Organizational skills

Communication skills

Driving license

Job description

Overview

We are looking for an Aftersales Advisor to join our vibrant team. As the primary point of contact for our customers, you will ensure they receive exceptional service for all their aftersales needs. While experience in the automotive industry is ideal, it is not essential. We value passion for customer service, strong organizational and communication skills, and a positive attitude above all. Full training is available via our Performance Academy, with additional online and induction training.

A full valid UK driving licence is required for this role.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Benefits

• Company Car Scheme: Up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres
• Pension: Generous employer pension contribution of up to 7%
• Annual Holiday: 22 days of annual leave, increases to 26 with continued service, plus bank holidays
• Reward Gateway: Access our discount portal with over 500 deals
• Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions
• Employee Assistance Programme: Counselling, information, and digital resources
• Occupational Health: Focus on physical, mental, and social well-being
• Personal Accident Insurance: Worldwide personal accident cover
• Training Opportunities: Range of training initiatives and e-learning resources
• Shared Incentive Plan: Opportunity to invest in the Stellantis Group
• Health Cash Plan: Insurance policy for health expense coverage
• Paid sick leave: Paid sick leave upon completion of probationary period

Role Description

• Create a seamless parts and admin process
• Receive in Parts from Hub Via Shipment Processing
• Monitor Parts Stock Levels and Inform Hub if requires attention
• Order Parts with the technicians on warranty or complex diagnostic repairs
• Manage & Invoicing Internal Job Cards for New & Used Cars
• Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
• Prepare Warranty Claims, Prior Approvals & Invoices
• Assisting with day to day running and maintenance of the workshop
• Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
• Internal Authorisation, Invoicing & Status Updates with Workshop

Let's Work Together

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and bonus.

An exciting new opportunity has come up here at DEALERSHIP,You will be the key link to support the aftersales department from a parts and service administrative perspective

As an Aftersales Advisor you will create a seamless parts and administration process.

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Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm