Digital & Customer Experience Specialist

Ascensia Diabetes Care Holdings AG.; Newbury; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A global specialist diabetes care company is seeking a Digital & Customer Success Specialist in Newbury. In this role, you will enhance customer experiences with digital solutions such as the Contour Diabetes App. You will monitor customer interactions and partner with marketing and sales teams to optimize support efforts. The ideal candidate possesses strong IT skills, a self-starter mindset, and excellent communication abilities. This hybrid position requires 2 days on-site in Newbury and offers a dynamic work environment.

Qualifications

• Highly competent in Microsoft 365 applications including Outlook, Teams, Excel, Word, and PowerPoint.
• Sound knowledge of smartphone apps and smart device functionality.
• Self-starter mindset with resilience to change, eager to learn and improve.

Responsibilities

• Collaborate with third-party customer support to ensure high service standards.
• Monitor customer interactions across various channels to optimize commercial impact.
• Support sales teams with local promotional campaigns.

Skills

Excellent IT skills

Knowledge of smartphone apps

Strong problem-solving skills

Clarity in communication

Tools

Microsoft 365 applications

Job description

A global specialist diabetes care company is seeking a Digital & Customer Success Specialist in Newbury. In this role, you will enhance customer experiences with digital solutions such as the Contour Diabetes App. You will monitor customer interactions and partner with marketing and sales teams to optimize support efforts. The ideal candidate possesses strong IT skills, a self-starter mindset, and excellent communication abilities. This hybrid position requires 2 days on-site in Newbury and offers a dynamic work environment.