People Operations Associate

Methodfi; Remote; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading crypto company is looking for a People Operations Associate to join their remote KX team. This role involves providing customer service for HR-related queries, managing service desk tickets, and supporting HR projects. The ideal candidate should have at least one year of administrative experience in Human Resources and familiarity with Workday and Jira. This fixed-term contract position lasts 6 months, with a variety of tasks in the dynamic field of crypto. Adaptability and effective communication skills are essential.

Qualifications

• Minimum one year administrative experience in HR, onboarding, or recruiting.
• Flexible schedule required, including occasional late-evening shifts.
• Excellent attention to detail and organizational skills.

Responsibilities

• Provide T0 - T1 Service Desk support for Krakenites.
• Review all open service desk tickets for compliance with SLAs.
• Maintain data integrity in Workday for incoming hires.

Skills

Administrative experience in Human Resources

Experience with Workday

Experience with Jira ticketing system

Experience with Confluence

Effective communication skills

Proactive problem solver

Job description

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are seeking a driven People Operations Associate to join our KX team in Europe.

The KX Operations Associate will work closely with the wider KX Operations Teams, HR Business Partners and a number of other stakeholders on various HR projects and initiatives.

The Operations Associate is the first point of contact for most KX (HR) related questions. You will provide outstanding Kraken-level customer service to your fellow Krakenites by ensuring all questions and requests are being answered timely and accurately within defined SLAs and by keeping the KX Knowledge base up-to-date with the latest policies and procedures.

The opportunity

• T0 - T1 Service Desk support, answering frequently asked questions from Krakenites regarding policies and procedures; triage more complex questions to appropriate KX leads and functions
• Review all open service desk tickets to ensure they are properly tagged/labeled and meeting SLAs
• Review and audit the hire process in Workday for all incoming hires
• Action data updates in Workday using information and approvals from service desk tickets - ensuring data integrity at all times
• Review and update internal and external process documentation using the agreed upon formatting guidelines
• Keep up-to-date with the latest HR trends and best practices, supporting local KX Generalists with any changes
• Support ad hoc projects

Skills you should HODL

• At least one year administrative experience in Human Resources, Onboarding or Recruiting
• Experience in using Workday, Jira ticketing system, and Confluence
• Flexible schedule required, including occasional late-evening shifts.
• High level of integrity and confidentiality
• Positive, professional business presence
• Effective communication skills to communicate proactively with the KX team and wider Krakenite population
• Extremely organized with exceptional attention to detail and accuracy
• Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities
• Flexible to take on a variety of tasks, adaptable and can anticipate opportunities for additional contributions
• Experience of working in an SLA / ticket driven environment
• Demonstrated knowledge of international employment-related laws and regulations

This role offers a fixed term contract, for the duration of 6 months. This is a fully remote role and we will accept applications from: EMEA

#LI-Remote

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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