Service Leader - Cold Production

Gloucester Services; Gloucester; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A family-run service area is seeking a Service Leader for their Cold Production team in Gloucester. In this hands-on role, you will lead and motivate your shift to ensure the efficient production of high-quality food products. Ideal candidates have leadership experience in a fast-paced environment, possess great communication skills, and a strong commitment to food quality. The position offers generous benefits including free meals, discounts, and holiday entitlements.

Benefits

Generous discounts in farmshops and kitchens

Free meals when working on shift

Paid day off for your birthday

Qualifications

• Experience leading a team in a high-volume catering environment preferred.
• Strong communication and motivational skills are essential.
• High standards of food quality and cleanliness.

Responsibilities

• Lead shifts in the Cold Production Department.
• Manage and support colleagues, ensuring efficient team deployment.
• Maintain company standards and ensure high-quality product delivery.

Skills

Team leadership

Communication skills

Quality control

Ability to work in a fast-paced environment

Job description

# Service Leader - Cold ProductionPosted on 26/01/2026* Service Leader - Cold Production* ## About The Role* Our sandwiches, salads, toasties and wraps are freshly prepared on site daily by our dedicated Cold Production team. As a Service Leader in our Cold Production Department you will be responsible for leading shifts to ensure the team is able to work efficiently to produce our range of boxed sandwiches, salads, wraps, toasties and snack boxes that are sold in our Farmshops, Filling Stations and Quick Kitchens ensuring orders are fulfilled and high quality is maintained. In this hands-on role, you’ll be competent to manage a high-volume environment with a positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and high quality products that we are known for. Your responsibilities will include; Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with demand and respond appropriately to any matters as required. Ensuring the team are working at pace whilst delivering high quality products and maintaining brand standards. Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times. Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.* ## About You* We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experience of leading a team in a fast paced, high volume catering environment would be an advantage, although we'd also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.* At Westmorland we are family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District. We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more. If you work at our Tebay or Gloucester sites, we are able to offer free or discounted travel to help you get to and from work (restrictions may apply).