Service Centre Agent

Auto Windscreens Limited; East Midlands; On-site; GBP 20,000 - GBP 26,000; Full time

Job summary

A leading automotive service company is looking for a Service Centre Advisor based in Derby. In this role, you will support the Deployment Centre Supervisor with administration duties, provide assistance to colleagues and customers, and maintain effective communication within the team. Candidates should possess excellent communication and IT skills, be proactive, and able to demonstrate good planning and organizational abilities. This is an exciting opportunity in the East Midlands region that offers a dynamic working environment.

Qualifications

• Excellent communication skills both face-to-face and via the telephone.
• Ability to work on own initiative and as part of a team.
• Able to demonstrate a good level of competence in planning and organizing own workload.

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor.
• Provide help and support to all colleagues and customers.
• Ensure the efficient running of the network scheduling system.

Skills

Excellent communication skills

Proficient IT skills

Ability to work on own initiative

Planning and organizing workload

Flexibility

Team cooperation

Job description

Overview

We currently have exciting opportunities for a Service Centre Advisor based at our Derbyservice centre!

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.
• Proficient IT skills