Field Service Engineer North London

BDR Thermea Group; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading sustainable heating solutions company is offering a Field Service Engineer position in North London. In this role, you will diagnose and repair gas appliances, ensuring excellent customer service. Ideal candidates will hold a Gas ACS Certification and have a full driving license. You will manage daily appointments using a tablet and ensure van stock is maintained. Benefits include a stocked van, bonus scheme, pension, and vacation days.

Benefits

Bonus Scheme

Fully stocked VW Transporter van

Pension Scheme

Employee discounts

Qualifications

• Hold domestic Gas ACS Certification or equivalent.
• Full Driving License required.
• Experience in servicing, repair, and maintenance of gas boilers.

Responsibilities

• Visit customers to perform servicing and diagnostics work.
• Communicate effectively with customers to ensure quality service.
• Manage daily appointments and van stock efficiently.

Skills

Customer service skills

Diagnostics skills

Gas servicing and repair

Education

Domestic Gas ACS Certification or equivalent

Tools

Tablet device

VW Transporter van

Job description

1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionalityand for details on how your personal data is processed, please review our .**FIELD SERVICE ENGINEER****Location:** North London**Postcodes:** N * Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.* You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.* You will be capable of delivering excellent customer service and top-quality solutions.* Whilst full product training will be given, you will be confident in your diagnostics skills. **On a daily basis you’ll be responsible for:*** Visiting customers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.* Providing excellent customer service through effective communication* Manage your workload of daily appointments via a tablet device* Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van. **About you:**We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to;* Hold domestic Gas ACS Certification or equivalent* Full Driving License* A background in servicing, repair and maintenance of gas boilers **What we offer:*** Bonus Scheme* Fully stocked VW Transporter van* Pension Scheme* Up to five working weeks holidays* Option to buy extra holidays* Employee discounts **\*PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.**At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.At BDR Thermea Group, we don't just talk about making a difference - we live it every day. As a member of our team, you will be part of a company that is leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems. You will have the opportunity to work alongside passionate colleagues who share our core values: One Team, Sustainable Future and Customer Focus and commitment to making a positive impact on the world.We believe that our employees are our greatest asset, and we are committed to supporting your growth, development, and well-being. As a possible future employee, you can expect to be part of a purpose-driven environment that encourages creativity, innovation, and collaboration. Take the first step towards your exciting career with BDR Thermea Group and join us on our journey towards a sustainable future.