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Multi-Trade Operative
Sanctuary Group
Swindon
On-site
GBP 34,000 - GBP 37,000
Full time
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Job summary
A not-for-profit organisation based in Swindon seeks a Multi-Trade Operative to join their Planned Works team. The role involves carrying out maintenance services in residential properties, focusing on carpentry, plumbing, and general repairs. Candidates should have relevant qualifications (NVQ Level 2 in a core subject), solid customer service skills, and a valid UK driving licence. The position includes a competitive salary ranging from £34,376 to £36,185 per annum, with additional benefits such as annual leave and pension contributions.
Benefits
Qualifications
- Must hold a full valid UK driving licence.
- Experience in carpentry or electrical work.
- Qualified or undertaking NVQ Level 2 in a core subject.
Responsibilities
- Conduct maintenance tasks in domestic properties.
- Maintain tools and equipment in good condition.
- Resolve complaints and service delivery issues.
- Provide clear and timely communication to customers.
Skills
Education
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
We have an opportunity for a Multi-Trade Operative to join our Planned Works team in Swindon. As a Multi-Trade Operative, you will be working as part of a team with some lone working also required. These works are predominantly in domestic properties across BS, SN, GL and RG postcodes and duties include carpentry, plumbing and general maintenance. Due to the nature of the role, a company van will be provided as well as power tools for you to complete jobs to a high standard.
The base office location is Swindon, so occasional travel will be required to this site.
- Carrying out construction, fault fixing and maintenance duties in line with contract specifications
- Ensuring tools and equipment are maintained in good condition and restocking these when needed
- Responding positively to complaints and breakdowns in service delivery, by resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
- Providing accurate and timely information on the progress of works that is easily understood by the customer
- To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical). If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
- Awareness of health and safety regulations and working legislation
- Excellent customer service and communication skills
- Ability to priorities workloads, work to deadlines and plan ahead
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £34,376 per annum (rising to £36,185 per annum after 12 months, subject to satisfactory performance)
Interviews are expected to take place during the week commencing 23 February 2026. The exact date will be confirmed with shortlisted candidates.
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
