Customer Relations Manager

Runwood Homes Limited; Ipswich; On-site; GBP 34,000 - GBP 40,000; Full time

Job summary

A leading residential care provider in Ipswich is looking for a skilled Customer Relations Manager. In this role, you'll manage sales of self-funding beds and develop marketing strategies to meet occupancy targets. The ideal candidate will have a strong sales background and excel in building relationships with residents, families, and the local community. This position offers a competitive salary, comprehensive benefits, and opportunities for career progression within an esteemed organization.

Benefits

28 days Paid Holiday

Pension Scheme

Blue Light Card discounts

Employee Assistance Scheme

Comprehensive induction and training

Free DBS Check

Career progression opportunities

Free on-site parking

Employee of the Month awards

Qualifications

• Proven experience in sales, preferably in the care industry.
• Ability to establish and maintain relationships with residents and their families.
• A collaborative spirit with a passion for delivering top-notch service.

Responsibilities

• Manage the sale of self-funding beds to meet occupancy targets.
• Develop and implement a tailored marketing strategy.
• Lead marketing events and community engagement activities.

Skills

Strong sales background

Business development

Relationship building

Communication skills

Exceptional service delivery

Job description

Salary: 40k per annum, plus commission scheme

About the role

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.

The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Runwood Homes

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check
• Opportunities to progress your career within the company
• Free, on-site parking
• Employee of the Month awards

About youh3>

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.

About Runwood Homes

Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

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