Retail Assistant Manager — Elevate Customer Experience

Wolverine World Wide Inc.; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading retailer in footwear and apparel is seeking an Assistant Manager to enhance customer experiences and support store operations. In this role, you will motivate your team, drive sales, and ensure compliance with company standards. The ideal candidate will have prior experience in a customer-facing environment and demonstrate commitment to company values. This position offers competitive benefits including a generous clothing allowance and excellent training opportunities.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all Sweaty Betty merchandise

25 days holiday (pro‑rated if working part‑time)

Refer a Friend bonus scheme

Season Ticket Loan

Access to Retail Trust – advice & support tool

Dedicated budget for fitness classes

Access to Sample sales

Health Cash Plan benefit

Enhanced Family Leave policy

Qualifications

• Experience in a customer‑facing role preferred but not essential.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.

Responsibilities

• Motivate and engage your team to bring brand values to life.
• Deliver outstanding service to all customers.
• Assist in driving sales and commercial performance.
• Communicate efficiently across the business.
• Take ownership of stock management and visual merchandising.
• Foster a supportive and productive work environment.
• Maintain compliance with company policies.

Skills

Previous experience in a fast‑paced, customer‑facing environment

Leadership or supervisory experience

Flexible and adaptable

Excellent communication skills

Strong motivation to exceed targets

Education

High School diploma or equivalent

Job description

A leading retailer in footwear and apparel is seeking an Assistant Manager to enhance customer experiences and support store operations. In this role, you will motivate your team, drive sales, and ensure compliance with company standards. The ideal candidate will have prior experience in a customer-facing environment and demonstrate commitment to company values. This position offers competitive benefits including a generous clothing allowance and excellent training opportunities.