Service Advisor

Hatfields Jaguar Land Rover Dealership; Hull and East Yorkshire; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A well-established automotive dealership in England is seeking a dedicated client liaison. You will manage client inquiries, upsell additional services, and ensure satisfaction throughout the service process. Your responsibilities include processing warranty claims accurately and coordinating repair timelines with the workshop. Strong communication and organizational skills are essential to excel in this role, which offers opportunities for career progression and a range of benefits including generous holiday entitlement.

Benefits

33 days holiday including Bank Holidays

Enhanced Maternity Leave

Contributory workplace pension scheme

Career progression opportunities

Uniform provided

Access to discounts

On-site free parking

Referral programme

Qualifications

• Ability to manage time effectively and prepare for daily tasks.
• Experience in handling client inquiries and converting them into bookings.
• Competency in upselling additional products and managing client relations.

Responsibilities

• Manage client relationships to enhance customer satisfaction.
• Coordinate with workshop for timely repair completions.
• Process and invoice warranty claims accurately.

Skills

Client relationship management

Effective communication

Problem-solving

Time management

Job description

Monday – Friday 08:00am – 18:00pm (45 hours per week)

Benefits

• 33 days holiday (inclusive of Bank Holidays) plus your birthday off it is falls on a working day!
• Enhanced Maternity Leave
• Contributory workplace pension scheme
• Career progression opportunities
• Uniform provided to include PPE.
• Access to discounts on retailers, restaurants, holidays and much more
• Company pension
• Cycle to work scheme.
• On-site free parking
• Referral programme

About the role

• Be able to effectively manage your time ensuring that you are prepared for the day ahead.
• You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
• Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
• You are expected to upsell clients’ additional products such as any identified work from the EVHC, services, & service plans.
• Actively listen to clients’ concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
• Process client information and vehicle details accurately in our systems.
• Process and invoice warranty claims, ensure accurate documentation, timely submission and compliance with company with company and manufacturer guidelines. Maintain detailed records and follow up on outstanding claims.
• Keep clients updated of progress throughout the repair process.
• Coordinate with workshop controller to ensure timely completion of repairs.
• Produce accurate invoices detailing the work carried out.
• Ensure that clients are completely satisfied post visit.
• Be competent in handling client complaints and objections.
• Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.