IBA Accounts Technician

Acrisure, LLC; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A financial services firm in London is seeking an IBA Accounts Technician to work closely with the IBA Team. The role involves timely collections, accurate reporting, and collaboration with management. Ideal candidates will have strong communication skills and attention to detail, with proficiency in Microsoft Office. Experience with OpenTwins is a plus but not essential. This full-time position requires dedication to service excellence and the ability to thrive under pressure.

Qualifications

• Ability to identify and escalate critical issues for resolution.
• Experience with finance queries and account management procedures.
• Capacity to review accounts with the Management Team regularly.

Responsibilities

• Ensure timely and accurate collection and processing of settlements.
• Prepare and reconcile IBA accounts as per SLA.
• Chase outstanding accounts efficiently according to SLA.
• Work on unmatched cash and funding with the team.

Skills

Strong communication skills

Attention to detail

Self-motivation

Ability to work under pressure

Microsoft Office proficiency

Tools

OpenTwins Broking Systems

Job description

IBA Accounts Technician page is loaded## IBA Accounts Technicianlocations: 40 Leadenhall Street - LONDON, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR110804## Description of Position:The role of the IBA Accounts Technician will be to work alongside the current IBA Team to achieve the timely and accurate collection, processing and onward payment of settlements to all Trading Partners as well as support the Global Head of IBA and Global COO with any ad-hoc projects.Carry out day to day operations within your own area of responsibility as allocated by the Global Head of IBA; primarily responsible for collection allocation and monitoring of aged debt, funding, unallocated cash, however the role will be called upon to assist with project work as a member of a team.To provide accurate and timely management reports as requested to the Management Team on a regular and ad-hoc basis.Key Result Areas:* To ensure the preparation and reconciliation of IBA accounts is conducted on a timely and accurate basis as per the agreed Service Level Agreement “SLA“.* To work closely with the IBA Team to perform credit control procedures as per the agreed SLA.* To ensure all outstanding accounts are chased appropriately and timely according to agreed SLA.* To ensure receipt of funds are reconciled within agreed timeframes.* To ensure disbursements are reconciled within agreed timeframes.* To check and agree daily IBA reports generated from Open Twins to ensure that unmatched cash, funding and held funds are identified and worked on.* To work closely with the IBA Team in UK and North America and ensure good communication links.* To escalate issues to Global Head of IBA where necessary for resolution or direction in line with set policies and procedures.* To ensure operating to maximum efficiency and professionalism, to enable the best service to be provided to Trading Partners and the Company as required.* To provide assistance in other areas of the Company’s business as may be required by Global Head of IBA and or Group COO.Core Responsibilities:* Be responsible for the collecting of premiums and claims to ensure that uncollected brokerage and or outstanding debt is in line with agreed company procedures* Assist with the IBA Team to clear any unmatched cash as per agreed company procedures* Prevent funding from occurring, but where inevitable, assist the IBA team to clear funded balances as per agreed company procedures* Settle any balances due, as and when required, within settlement dates and within agreed SLA.* Render any required statements as agreed with Trading Partner on within agreed timeframe as per agreed company procedure* To assist IBA Team and Account Handlers with outstanding finance queries.* To raise any queries with the relevant Account Handler in a timely manner.* To provide support to the IBA Team as and when required.* Perform a review of your IBA credit control accounts with the required Management Team on an agreed timely basis.* To be able to assist with training of other users in the London Office.Skills Required:* Strong communication, both written and verbal with close attention to detail.* Be able to demonstrate drive and self-motivation to achieve results with a general willingness to be flexible in work habits and assigned tasks.* Supports and encourages change and adapts positively to changing priorities and work demands.* Able to work under pressure during stressful conditions.* Ability to learn and share knowledge.* Ability to identify, recognize and escalate critical issues for resolution.* Excellent Computer Skills to include working knowledge of Microsoft Office (Word, Outlook, Excel)* Previous experience of using OpenTwins Broking Systems (preferable but not essential)* Be able to deliver information with integrityKey Interfaces:* Global Head of IBA* Global COO* Regional COO* Internal Operations* Claims Team* Account Handlers* Finance* Compliance