Support at Home Service Coordinator

Mannacare; Doncaster; On-site; GBP 35,000 - GBP 46,000; Full time

Job summary

A leading aged care service provider in Doncaster is seeking an experienced Support at Home Service Coordinator for a 9-month full-time contract. The role involves coordinating high-quality care services and requires strong organizational and communication skills. Ideal candidates will have experience in aged care service coordination and a solid understanding of Home Care Standards. Attractive salary packaging and flexible work arrangements are offered, making it a great opportunity for motivated individuals passionate about aged care.

Benefits

Salary packaging benefits – tax-free options

Flexible work arrangements

Ongoing training and professional development

Free on-site parking

Convenient access to public transport

Qualifications

• Demonstrated experience in service coordination, rostering or case management within aged care or community services.
• Sound understanding of the Home Care Standards and relevant program guidelines.
• Ability to manage competing priorities.

Responsibilities

• Coordinate and schedule Support at Home services for efficient delivery.
• Act as the first point of contact for clients and service providers.
• Maintain accurate client records and reporting.

Skills

Service coordination

Strong organizational skills

Problem-solving skills

Effective communication skills

Client engagement focus

Job description

We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 30 years, to older people living in and around the city of Manningham.

Job Description

• Growing, well-regarded not-for-profit organisation in Doncaster
• Competitive salary, generous packaging options and many benefits
• Flexible working arrangements
• 9-month contract, with potential to extend
• Start: Late February

About Us

We are a values-driven not-for-profit organisation with over 30 years’ experience delivering high-quality residential, community and in-home aged care services. Proudly supporting older people in the Manningham area, we are committed to enabling clients to live safely, independently and with dignity in their own homes.

We are seeking an experienced and motivated Support at Home Service Coordinator to join our Home and Community Care team on a full-time, maximum-term basis for 9 months, covering maternity leave.

About the Role

Reporting to the Support at Home Manager, the Support at Home Service Coordinator plays a fundamental role in coordinating and delivering high-quality services. This role ensures services are delivered efficiently, in line with program guidelines, quality standards and client goals.

Key responsibilities include:

• Coordinating and scheduling Support at Home services to ensure timely, efficient and client-centred service delivery
• Acting as the first point of contact for clients, families, care workers, healthcare professionals and external service providers
• Maintaining accurate and up-to-date client records, documentation and reporting in accordance with aged care quality standards
• Identifying service gaps, risks and opportunities for improvement and contributing to continuous quality improvement initiatives
• Working collaboratively with internal teams to support positive client outcomes and a high standard of care

About You

To succeed in this role, you will have:

• Demonstrated experience in service coordination, rostering or case management within aged care or community services
• Sound understanding of the Home Care Standards and relevant program guidelines
• Strong organisational and problem-solving skills, with the ability to manage competing priorities
• Excellent written and verbal communication skills, with a strong focus on client engagement and service excellence
• The ability to work independently while contributing effectively as part of a multidisciplinary team

We offer a supportive and purpose-driven work environment, including:

• Salary packaging benefits – up to $15,900 tax-free plus $2,650 for meals and entertainment
• Flexible work arrangements to support work-life balance
• Ongoing training and professional development, including support through aged care reforms
• Free on-site parking with convenient access to public transport and shopping centres

If you are passionate about delivering high-quality Support at Home services and want to be part of a team shaping the future of aged care, we encourage you to apply now.