Learning Services Lead: Operating Model Design

Capita plc.; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A consulting and digital services provider is seeking an experienced professional to own the Learning Services Operating Model. Key responsibilities include designing scalable learning operating models and contributing to forums representing Learning Services. Candidates should have 5–8 years of experience in Learning & Development, with a strong background in enterprise LMS systems such as Oracle Fusion. The role requires excellent stakeholder management skills and knowledge of AI-driven learning technologies.

Qualifications

• 5–8 years of leadership experience in Learning & Development.
• Experience designing within Oracle Fusion Learn or other enterprise LMS.
• Background in Learning Experience and digital learning ecosystems.

Responsibilities

• Own the full end-to-end Learning Services Operating Model.
• Actively contribute to the EndUser Forum representing Learning Services.
• Design user-centered L&D processes leveraging AI-driven technologies.

Skills

Leadership in Learning & Development

Stakeholder management

Cross functional negotiation

Design scalable learning models

Education

Professional learning or instructional design qualifications (CIPD L&D, TAP, ATD)

Tools

Oracle Fusion Learn

Cornerstone

SAP SuccessFactors Learning

Workday Learning

Job description

A consulting and digital services provider is seeking an experienced professional to own the Learning Services Operating Model. Key responsibilities include designing scalable learning operating models and contributing to forums representing Learning Services. Candidates should have 5–8 years of experience in Learning & Development, with a strong background in enterprise LMS systems such as Oracle Fusion. The role requires excellent stakeholder management skills and knowledge of AI-driven learning technologies.