Brand Specialist

Calex Uk; Coventry; Hybrid; GBP 40,000; Full time

Job summary

A leading training company in Coventry is looking for a Brand Specialist to enhance customer experience across digital platforms. The candidate will be involved in guiding customers through their purchase journey and maintaining accurate communication records. This role requires strong communication skills, ability to work autonomously, and a focus on customer satisfaction. Working hours are 40 hours per week in a hybrid setup, ensuring a balance between home and office work. Competitive salary of circa £40,000 and various employee benefits are included.

Benefits

Private GP and Healthcare Services

High Street Discounts

Discounted Gym Memberships

Life Assurance

Pension

Qualifications

• Recent retailer experience is desirable but not essential.
• Must be flexible and adaptable in a fast-paced environment.
• Attention to detail and strong communication skills are necessary.

Responsibilities

• Deliver outstanding customer experience via live chat, telephony, WhatsApp, and email.
• Guide customers through their purchase journey online and offline.
• Maintain accurate customer information to ensure smooth interactions.

Skills

Strong verbal and written communication skills

Ability to work with autonomy

Customer focused

Experience in sales and customer retention techniques

Well-versed in lead management / CRM systems

Tools

Salesforce

Job description

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

Brand Specialist – eCommerce Department, Stellantis, Coventry

As a Brand Specialist, you will be the online representative and primary point of contact for our brands. You will deliver an outstanding customer experience on our digital platform, supporting the Group’s digital sales aspirations. Working directly with customers, you will guide and assist customers in completing their purchase journey, either online or offline with a retailer.

In this role, you will provide a seamless and professional experience for all prospects and customers, from initial contact to order fulfilment. Communication will involve live chat, telephony, WhatsApp, and email, so a confident and professional approach to customer support is essential.

Key Responsibilities

• Qualify and deliver outstanding customer experience through the appropriate channel, online or offline – using tools / technology to support i.e. live chat, phone/WhatsApp & email
• Strong verbal and written communication skills, with both new prospects and existing customers, engaging in a professional, compliant and reassuring manner to assist prospects in their car purchasing journey
• Keep updated with brand related, product and finance training to deliver a great experience to customers and prospects
• Capture and maintain accurate customer information and interaction details to support seamless handover and follow up by retailer
• Contribute to the achievement of the Company’s commercial digital sales objectives
• Ensure all communications and correspondence is compliant and meets the Quality objectives (existing FCA training would be advantageous, as this is a regulated responsibility, but training will be given).

About You

• Recent retailer experience is desirable (not essential, but preferable)
• Able to work with a high level of autonomy
• Great time keeping and work ethic, and a team player
• Be flexible and adaptable
• Be energised by a fast paced and changing environment
• Have great attention to detail
• Be a strong, confident communicator, verbal and written
• Understand sales and customer retention techniques
• Well-versed in the use of lead management / CRM systems (Ideally Salesforce)
• Financial Conduct Authority Regulated – experience / trained
• Customer Focused

Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.

Salary & Benefits

Circa £40,000 per annum depending on experience (includes commission payments), option to join the Stellantis ECOS Vehicle scheme, 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract

Permanent / Full Time

Working Hours

40 hours per week

Working Pattern

You will work 5 days a week on a 7-day rolling rota, which will include weekend work.

Place of Work

Hybrid role, working from home and the Stellantis Head Office in Coventry, at least 3 days per week.

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with all successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.