Technical Support Specialist

Calex Uk; Coventry; On-site; GBP 40,000; Full time

Job summary

A leading automotive training firm in Coventry is seeking a passionate automotive engineer. This role involves collaborating with quality teams to generate customer incident reports, providing technical support, and ensuring customer satisfaction across all Stellantis brands. Candidates should have a full motor vehicle engineering apprenticeship or technical degree, a strong background in the motor industry, and excellent communication skills. A comprehensive benefits package is offered, including a company car, health services, and 26 days annual leave.

Benefits

Company Car (BIK)

26 Days Annual Leave

Private GP and Healthcare Services

High Street Discounts

Discounted Gym Memberships

Pension

Life Assurance

Qualifications

• Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering.
• Expert-level technician status required.
• Extensive experience in vehicle evaluation and product problem investigation.

Responsibilities

• Collaborate with central quality teams on Customer Incident Reports.
• Support requests from internal and external departments.
• Provide office and field support to Technical Field Managers.
• Manage processes to achieve deliverables within budget.

Skills

Diagnostic or Expert-level technician

Strong communication skills

Good computer literacy

Ability to analyze and make decisions

Experience in vehicle evaluation

Language skills (French, Italian, German)

Education

Full motor vehicle engineering apprenticeship or technical degree

Electric Vehicle qualification (IMI Level 3 or above)

Job description

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward‑thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com.

Working within the Parts & Services department, you will work closely with central quality teams to identify new incidents and contribute to developing technical solutions. This will include manual technical work and requires a deep understanding of this. Your role will provide high‑level technical support to both internal and external stakeholders to ensure the best customer experience across all Stellantis brands.

If you are a passionate automotive engineer and would like to develop within a Stellantis technical support role to provide outstanding customer service, we encourage you to apply today!

Key Responsibilities

• Collaborate with central quality teams to generate Customer Incident Reports (CIRs), ensuring that all necessary information and supporting materials are available to assist in the resolution process
• Report technical incidents via all channels, including DID‑I, Technical Platform, Warranty, Customer Relations, and RAC
• Collate and consolidate feedback on new products, reporting to the Central Quality departments to trigger the resolution process
• Develop and refine a tracking system to identify technical incidents and trends, ensuring effective monitoring and reporting
• Support requests from internal and external departments for additional information to help implement solutions
• Provide office and field support to Technical Field Managers as needed
• Ensure all job requests are raised promptly with accurate information and clear descriptions of tasks
• Communicate all issues through detailed and accurate management reports
• Operate by best practices and uphold company values at all times
• Identify technical issues quickly and take appropriate action to resolve them in the UK dealer network, maximising customer satisfaction
• Manage processes to achieve job deliverables within stated budget limitations
• Provide presentations and briefings when required

Essential

• Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering to a recognised standard
• Diagnostic or Expert‑level technician
• Electric Vehicle qualification, equivalent to IMI Level 3 or above
• Experience in a technical role within a dealership or technical centre
• Experience working within the motor industry and collaborating with external agencies/organisations
• Extensive experience in vehicle evaluation, product problem investigation, and problem‑solving
• Strong understanding of current automotive technology and the Stellantis product range

About you

• Good computer literacy, including proficiency in Microsoft Office
• Able to analyse and make decisions regarding technical and customer issues
• French, Italian, and/or German language skills would be beneficial
• A full driving licence is required
• Strong communication skills
• Willingness to work independently and with a team

Our Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Salary & Benefits

£40,000 per annum. Company Car (BIK), 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Pension, Life Assurance and optional Private Healthcare cover. Company Car (BIK) Example costings, based on a high‑spec, fully electric Peugeot e-2008 GT: The P11D value is approximately £32,845. Therefore, the annual tax payable by the employee would be approx. £130 per year (20% tax payer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs.

Contract

Permanent / Full Time

Working Hours

Monday to Friday / 40 hours per week

Place of Work

Stellantis Performance Academy, Coventry.

Pre‑employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre‑employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK www.calexuk.com.