Client Delivery Manager Payments

Worldpay Group Plc; Gateshead; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading payment solutions company seeks a Client Delivery Manager to join their Enterprise POS Centre of Excellence team in Gateshead, UK. You will manage POS Integration and Implementation projects, ensuring timely delivery and client satisfaction. The role requires excellent project management skills, experience in technical environments, and the ability to manage stakeholder relationships. Additional experience with POS payment solutions and technical knowledge in Cloud Services is a plus. This position offers a comprehensive benefits package.

Benefits

Healthcare allowance

Pension scheme with company contribution

Employee Assistance Programs

Family inclusion support

Life and income protection insurance

Paid time off and public holidays

Qualifications

• Proven background in managing multiple projects and presenting.
• Experience of working within a technical team/role.
• Experience in analyzing complex situations and defining solutions.

Responsibilities

• Manage projects from planning to completion.
• Establish customer development priorities and identify roadblocks.
• Collaborate with product organizations on requested product definition changes.

Skills

Project Management

Technical Team Experience

Relationship Management

Analytical Skills

Problem Solving

Tools

Salesforce

Agile Methodology

Operating Systems

Job description

Overview

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Client Delivery Manager to join our ever-evolving Enterprise POS Centre of Excellence team and help us unleash the potential of every business.

What you’ll own as the Client Delivery Manager

You will provide dedicated Point of Sales (POS) Integration and Implementation support to the Enterprise Merchants and Integrators. To achieve this, you work closely with Merchants, Integrators, Product, Solution Consultations and Commercial teams to fully understand customer requirements and deliver projects in a timely and effective manner.

• Manage projects from the planning stage through to completion following clear and well-maintained project plans.
• Establish Customer Delivery development priorities and identify roadblocks. Be the accountable party for quality, on-time delivery and client satisfaction of Integrated/ Omnichannel products delivery.
• Collaborate with the product organisation on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market-leading payment solutions.
• Present project reports and updates to key stakeholders at monthly and quarterly business review meetings.
• Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve the incident and put in place measures to prevent recurrence.
• Become a subject matter expert on Point of Sale (POS) Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
• Work closely with the Implementation Managers, Technical Consultants and commercial colleagues to deliver Point of Sale (POS) projects.

What you’ll bring

• Proven background in managing (multiple) projects & presenting.
• Experience of working within a technical team/ role.
• Experience in analysing complex situations and defining solutions.
• Experience in managing relationships between internal and external stakeholders.
• Highly organised with a good eye for detail.
• Creative and forward-thinking with a good aptitude for problem-solving.

It’s a bonus if you have

• Experience in managing Point of Sale (POS) payment solutions projects.
• Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
• Overview of APIs/ Java Environments/ SDK.
• Working knowledge of Operating Systems, i.e. Windows, Linux, Android & iOS and Microsoft Office Applications.

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex.

We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health: We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money: We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle: We offer Employee Assistance Programs to support through any changes that matter to you.

My Family: Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection: We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off: We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support: We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support: We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Here\'s where we\'ll learn a little about you, why you want to join Worldpay, and why you\'d be a good addition to our team. You\'ll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we\'ll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Find your future role and become a Worldpayer

Find your future role and become a Worldpayer