Polish-Speaking Customer Care Advisor (Hybrid, Nottingham)

VF Corporation; Nottingham; Hybrid; GBP 26,000; Full time

Job summary

A global apparel company is seeking a Customer Care Advisor fluent in Polish for their Nottingham location. This role involves providing exceptional customer service in both Polish and English via various communication channels. Responsibilities include addressing customer inquiries, managing orders, and enhancing customer satisfaction. The position offers a hybrid working model and comprehensive benefits, including discounts and health initiatives. Join a supportive environment that values diversity and strives for excellence in customer service.

Benefits

50% employee discount on all VF brands

Subsidised canteen

Health Shield membership

Employee Assistance Program

25 days holiday plus bank holidays

12% contributory smart pension scheme

Cycle to work scheme

Qualifications

• Fluent in verbal and written Polish and English.
• Customer focused to achieve the best results.
• Flexible to meet changing needs.

Responsibilities

• Provide outstanding service in Polish via phone, email, and chat.
• Build rapport with customers to assist with inquiries.
• Identify improvements to enhance customer service.

Skills

Fluent in Polish

Fluent in English

Customer focused

Flexible

Job description

A global apparel company is seeking a Customer Care Advisor fluent in Polish for their Nottingham location. This role involves providing exceptional customer service in both Polish and English via various communication channels. Responsibilities include addressing customer inquiries, managing orders, and enhancing customer satisfaction. The position offers a hybrid working model and comprehensive benefits, including discounts and health initiatives. Join a supportive environment that values diversity and strives for excellence in customer service.