Senior Proposition Manager

Samsung Electronics Perú; United Kingdom; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A global technology leader in the United Kingdom is seeking a Senior Proposition Manager to drive omni-channel propositions for both B2C and B2B customers. This dynamic role involves creating strategies to enhance customer engagement and sales growth by defining and executing the D2C roadmap. The ideal candidate will have over 10 years in e-commerce trading or digital marketing, and exceptional skills in stakeholder management, analysis, and project execution. Join us for a hybrid working environment and competitive benefits.

Benefits

Hybrid working

Bonus scheme

Pension contribution

25 days holiday plus bank holidays

Car allowance

Qualifications

• 10+ years in e-commerce trading or digital marketing roles.
• Experience working with third-party agencies and partners.
• Strong analytical skills, both qualitative and quantitative.

Responsibilities

• Lead development of omni-channel propositions for B2C and B2B.
• Conduct market and consumer trend analysis for strategic decisions.
• Manage projects from concept to market launch.

Skills

E-commerce trading experience

Proposition development

Digital marketing

Analytical skills

Customer journey mapping

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

**Position Summary** Samsung Electronics is a global leader in innovation, shaping the future of technology and consumer experiences. With Direct-to-Consumer (D2C) growth as a key strategic priority, the D2C team is seeking an experienced Senior Proposition Manager to lead the development of compelling omni-channel propositions, services, and experiences for both B2C and B2B customers. This role is crucial in translating Samsung’s D2C vision into actionable strategies that drive customer engagement, increase conversion rates, and deliver sustainable sales growth.**Role and Responsibilities**By joining our team, you will play a central role in crafting innovative solutions that resonate with our customers across D2C channels – online and instore. Your leadership will be instrumental in delivering impactful propositions that not only meet but exceed customer expectations, while ensuring Samsung stays ahead in the rapidly evolving digital and retail marketplace**Your key responsibilities****Strategy and Vision*** Define and execute the proposition roadmap aligned with Samsung’s D2C strategy* Identify new propositions and opportunities for differentiation* Develop measurement frameworks to track and evaluate performance to optimise existing propositions to ensure continuous improvement**Market and Consumer Insights*** Conduct in-depth market and consumer trend analysis to inform strategic decisions and opportunities* Benchmark competitors and assess internal capabilities to pinpoint areas for innovation**Proposition Development, Design and Launch*** Requirements gathering and analysis to identify and prioritise proposition development* Develop robust business cases for new initiatives working with finance teams* Lead commercial contract negotiations with third-party partners to deliver impactful propositions**Stakeholder Management and Governance*** Lead a matrix to manage projects from concept to market launch and post launch optimisation* Collaborate with senior stakeholders across D2C and broader business units to ensure support* Manage project issues, risks and approvals to ensure seamless integration* Report on performance metrics and track progress to drive continuous improvement**Omni-Channel Focus*** Drive omni-channel development opportunities across all Samsung product categories (B2C and B2B)* Ensure consistency and synergy across all touchpoints, enhancing the overall customer journey.**Skills and Qualifications*** Experience: 10+ years in e-commerce trading, proposition development, or digital marketing roles at a major brand, marketplace, retailer, agency, or consultancy* Industry knowledge: Experience in consumer electronics is desirable but not mandatory* Define robust DTC partnership strategy and sponsorship from senior stakeholders* Launch new DTC direct and indirect partnerships* Growth in strategic partnership sales and profit contribution to DTC* Increase customer engagement and repeat purchase with Samsung Rewards loyalty programme* Commercially astute with a strong understanding of e-commerce value levers and economics* Experience working with 3rd parties and leading legal contract negotiations* Self-starter, ability to work independently and be proactive* Customer-centric mindset with expertise in customer journey mapping and problem-solving* Proven ability to manage third-party agencies and suppliers* Strong analytical skills (qualitative and quantitative)* Experience in developing new proposition concepts and business cases* Strategic thinking with attention to granular details* Exceptional communication, presentation, and influencing skills at senior levels* Proactive problem-solving approach with a willingness to challenge the status quo* Skilled in Microsoft PowerPoint and Excel for data analysis and presentations* Delivering impactful change within a complex organisation at pace* Proactively exploring new insights and concepts to drive innovation* Navigating ambiguity and adapting to change effectively* Balancing strategic vision with operational execution* Building trust and credibility with internal and external partners* Demonstrating a collaborative approach to relationship-building* Excelling in multi-tasking, prioritisation, and organisation**Benefits of working at Samsung include*** Hybrid working – 3 days in the office and 2 days at home per week* Bonus scheme linked to individual, team and company performance* Pension contribution* Three volunteering days each year* Holiday - 25 days plus bank holidays and an additional day off for your birthday* Access to discounts on a wide range of Samsung products* Access to a discount shopping portal* Car Allowance* Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency* Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need**A note on equal opportunities**We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: . You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click :