Service Improvement Officer

Advantage Healthcare; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A healthcare organization in Greater London is seeking a proactive Service Improvement Officer to improve service delivery. The role involves ensuring compliance with regulations, implementing improvement plans, and providing training to branch teams. Candidates should have experience in service improvement and excellent communication skills. This position offers thorough training, career development opportunities, and a comprehensive benefits package, making a meaningful impact in the organization.

Benefits

22 Days Holiday (increasing to 25 days after 3 years)

Occupational Maternity Pay

Occupational Sick Pay

Financial advice

Discounts at over 40 retailers

Qualifications

• Previous experience conducting audits.
• Ability to implement improvement plans effectively.
• Experience in providing training and support.

Responsibilities

• Ensure compliance with statutory requirements.
• Implement improvement plans to enhance service delivery.
• Provide training and support to branch teams.

Skills

Service improvement

Compliance

Excellent communication skills

Attention to detail

Job description

We’re creating brighter days with fresh challenges and exciting opportunities. With a career as a Service Improvement Officer at CCH every day will be different to the next. This is a role that will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives, supporting our operational teams and developing your career.

Job Description

We are seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders supporting the quality improvements within the operational teams. Your key responsibilities include ensuring compliance with statutory requirements, implementing improvement plans to enhance service delivery, providing training and support to branch teams. If you have experience in service improvement and compliance, along with excellent communication skills, apply now to make a meaningful impact in our organisation.

Qualifications

Previous experience in conducting audits, implementing improvement plans, providing training and support would be advantageous. This role requires a proactive individual with a keen eye for detail and the ability to thrive in a fast-paced environment while ensuring the highest standards of service delivery and regulatory compliance.

Additional Information

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• *Subject to terms and conditions and qualifying period

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey.

CCH Group is an Equal Opportunities Employer.