Customer Service Assistant

DeFi Planet; Southampton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A community-focused retail organization is seeking a Customer Service Assistant in Southampton. This role involves providing excellent service to customers, engaging with the local community, and maintaining store standards. Applicants should be enthusiastic about customer service and possess good communication skills. The position offers a competitive salary, 31 days of annual leave, and various employee benefits including healthcare plans and shopping discounts. Join us to make a difference in your local community.

Benefits

31 days of annual leave

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Company bonus

Qualifications

• Experience in a similar role would be advantageous but not essential.
• A keen enthusiasm for delivering great customer service.
• Willingness to engage in community activities.

Responsibilities

• Help customers with queries and requests.
• Merchandise stock, ensuring availability.
• Assist with stock control and replenishment.
• Work on the checkout serving customers.
• Help maintain a clean and safe store.

Skills

Good communication skills

Team player

Positive attitude

Enthusiasm for customer service

Job description

Customer Service AssistantSouthern Co-opSouthamptonWe’re looking for a Customer Service Assistant who can make a real difference in their local community**Putting U in Southern Co-op**Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.**What we’re looking for**We’re offering an exciting and varied customer service role within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll have good communication skills and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:* Helping customers with queries and requests* Merchandising stock, ensuring great availability for our customers* Assisting with stock control and replenishment* Working on the checkout serving customers* Helping keep the store clean, tidy, and safe* Maintain a high standard of customer service at all timesTaking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, company bonus, and much more.We want to put U in Southern Co-op — start your new career now.INDRM