Post Office Specialist

Co-Operative Energy Ltd; Aylesbury; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A progressive retail company in Aylesbury is seeking a Post Office Specialist dedicated to exceptional customer service. Key responsibilities include ensuring compliance with legal requirements and guiding customers through products and promotions. Ideal candidates will have cash handling experience and strong IT skills. The role offers extensive training, employee discounts, and a commitment to developing a diverse workplace culture. Apply today and join a supportive team!

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family Leave

Qualifications

• Confident and approachable nature is vital for customer service.
• Experience with cash handling is required.
• Strong IT skills for processing and operations are essential.

Responsibilities

• Comply with legal requirements to minimise risk.
• Understand products and offer guidance to customers.
• Professionally handle customer complaints.

Skills

Confident and approachable nature

Cash handling experience

Strong IT skills

Previous experience in retail/sales

Job description

Overview

Being a Post Office Specialist with OurCoop is more than processing forms and applications. We pride ourselves on our exceptional customer service, taking the time to truly understand our customers needs and requirements.

Responsibilities

• Complying with legal requirements and obligations to minimise risk and inspire confidence
• Understanding the products we sell and offering guidance to customers, sharing any promotions
• Dealing with customer complaints professionally and in a timely manner
• Completing regular compliance checks in line with society policies and procedures

Note: Please note, successful candidates will be subject to a P250 (Credit Check).

Who are we looking for?

To be a successful candidate for this role you will need:

• Confident and approachable nature
• Cash handling experience
• Strong IT skills
• Previous experience in retail/sales preferred but not essential

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, still click apply! You could be the candidate we are looking for

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [e-mail]