Service Administrator

Audi Niagara; Grimsby; On-site; GBP 21,000 - GBP 26,000; Full time

Job summary

A leading automotive dealership in Grimsby is seeking a Service Administrator to join their team. The ideal candidate will have 1-2 years of customer service experience, strong communication skills, and the ability to manage service appointments efficiently. This full-time role comes with a competitive salary and various benefits, including health insurance and discounts on vehicles and services. If you thrive in a fast-paced environment and enjoy helping customers, this opportunity may be for you.

Benefits

Health, dental, and vision insurance

Employee Assistance Plan

Discount on vehicles and services

Internal career mobility program

Qualifications

• 1-2 years of customer service or cashier experience required.
• Automotive experience or equivalent preferred.
• Valid Ontario Driver's License and good driving record necessary.

Responsibilities

• Address customer inquiries via phone and email.
• Schedule service appointments for vehicles efficiently.
• Organize appointment schedules and keep them updated.
• Execute tasks in a fast-paced environment.

Skills

Customer service

Interpersonal skills

Communication skills

Computer navigation

Problem-solving

Education

High School Diploma or GED

Tools

CDK

Job description

Drive for Excellence

Grimsby Hyundai is an award-winning dealership that is the one stop shop for all your vehicle's needs. We pride ourselves on our friendly guest service and give that little extra to show how valuable our guests are to us!

Grimsby Hyundai is currently seeking a self-starting, team oriented Service Administrator to join their dynamic team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver

• Address all customer inquiries via phone calls and emails related to the service department.
• Project a positive attitude for the benefit of our customers and fellow employees.
• Utilize systems and procedures to deliver exceptional customer service in all interactions.
• Schedule service appointments for client vehicles in a courteous and efficient manner.
• Correspond with clients to confirm service appointments, confirming time, date and transportation needs.
• Organize the appointment schedule and keep it up-to-date.
• Execute tasks in a fast-paced environment with multiple deadlines.
• Confirm service appointments (time and date) and transportation needs with clients.
• Ability to execute tasks and work with minimal supervision.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

What you need to succeed

• High School Diploma or GED is required.
• 1-2 years of customer service and/or cashier experience.
• CDK experience is considered as an asset
• 1 year of automotive experience or equivalent is preferred.
• Must have a valid Ontario Driver's License and good driving record.
• Ability to navigate and utilize computers at an advanced level.
• Possess exceptional interpersonal skills.
• Outstanding verbal and written communication skills.
• Work well under pressure in a fast-paced environment.
• Must be reliable and able to work productively with minimal supervision.
• Quick thinking to provide creative solutions that address customers' needs and concerns.
• Ability to work flexible hours and work around a changing schedule.

What’s in it for you

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $40,000 - $48,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.