Sales Operations Associate

Tiktok; Greater London; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading social media platform in Greater London is seeking an Operations Excellence Associate to join their team. In this role, you will focus on driving key sales enablement and operational processes within a fast-paced environment. The ideal candidate has project management experience, strong analytical skills, and effective communication abilities, working cross-functionally with various teams. If you're a self-starter eager to make an impact, consider joining this dynamic organization.

Qualifications

• Experience in a fast-paced environment, especially in operations.
• Excellent verbal and written communication skills.
• Self-starter with the ability to multitask and prioritize.

Responsibilities

• Manage day-to-day sales operational support and quarterly projects.
• Conduct assessments of sales processes to identify gaps.
• Create and maintain business intelligence tools for operational metrics.

Skills

Project management

Data analysis

Stakeholder management

Communication skills

Cross-functional collaboration

Tools

Microsoft Office

Google Suite

Salesforce

SQL

Job description

Responsibilities

You will be joining the Operations Excellence team within the Europe & Israel MSO team. The high-performing Global Business Solutions Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting and insights, revenue planning, sales & client incentive & policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally. This role focuses on driving key sales enablement and revenue operations activities, including (but not limited to) day-to-day sales operational support, quarterly cadences (e.g. sales incentives, account management), and quarterly projects to drive sales operations productivity and efficiency (process and system enhancements, policy proposals, etc). We are looking for a driven, self-starter who can collaborate well with sales and partner teams, execute and deliver core operational processes, and critical thinkers that can spot bottlenecks and lead projects to drive change.

• Accounts and book of business management - Manage scheduled account transfers, book of business review, account and data hygiene, data scope access and permission management, etc.
• Sales performance management - Conduct quarterly sales incentive processes, performance distributions and adjustments approvals
• Sales enablement - Support sales on day-to-day sales enablement topics via the global helpdesk, assist with questions related to accounts, contracts, billing set-up, etc.
• Knowledge management - Create and manage all support materials and resource hubs, drive training for all sales processes and key topics, communications on process and system updates
• Process improvement projects - Conduct in-depth assessments of our sales and internal processes end-to-end to identify gaps and their drivers, and build and implement solutions to support revenue growth
• Business intelligence - Create and maintain business intelligence tools and dashboards to track operational metrics/KPIs, monitor and share trends with senior leadership teams to ensure operational health of business
• Extensive collaboration with various internal teams, incl. Finance, Legal, Tax, Product, Sales, and Systems teams to continuously evolve and adapt our policies and processes

Qualifications

Minimum Qualifications:

• Experience in a fast-paced environment - high growth start-up, tech platforms, etc. in an operations and/or project/program management capacity
• Proficient in Microsoft Office and/or Google Suite, especially Excel and Google Sheets.
• Experience using data to create compelling stories that communicate key messages across the organization and to influence various levels of management decision making
• Excellent communication (verbal and written) and stakeholder management skills
• Fast learner, ability to independently multi-task, prioritize, and manage time effectively
• Experience working cross-functionally with various internal teams, including Finance, Sales, Systems, and Product
• Self-starter and execution mindset, capable of delivering on changes with minimal supervision

Preferred Qualifications:

• Experience with data visualization software, BI tools, or SQL and familiarity with major sales CRM platforms (e.g. Salesforce), Order Management Systems (Operative, FatTail, Prisma, etc.) and Ads Platforms (Google Ads Manager, Facebook, etc.) is a plus
• Knowledge, understanding, or experience working in an adtech environment would be a great benefit in this role

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.