E-COMMERCE MAIL ORDER FULFILMENT

Ski Bartlett; Uxbridge; On-site; GBP 18,000 - 24,000; Full time

Job summary

A prominent independent ski shop in Uxbridge is seeking a team member for their fast-paced e-commerce mail order department. The role involves managing customer orders, conducting fraud checks, and providing exceptional customer service. Ideal candidates should be organized and detail-oriented, with strong communication skills. The position offers a salary range of £18,000 - £23,500 per year, along with benefits like employee discounts and a pension scheme.

Benefits

Employee discount after probation

Pension scheme

Free nearby parking

Casual dress code

Qualifications

• Extraordinarily organized and can follow processes systematically.
• Conscientiously complete tasks with attention to detail.
• Excellent communication skills for customer interactions.

Responsibilities

• Print, pick, and pack customer orders.
• Undertake fraud checks on all transactions.
• Respond to customer inquiries through multiple channels.
• Assist with sales on the shop floor.

Skills

Organizational skills

Following processes

Attention to detail

Communication skills

Motivated and efficient

Job description

Established in 1965, Ski Bartlett is one of the UK's most popular independent ski shops, with over 50 years of experience. We pride ourselves on our high standards, excellent customer service and the quality of our products. Over the years we have expanded our retail space to house a vast selection of ski and snowboard products and our online presence is growing stronger each day.

We are looking for a team member to work alongside our E-commerce Mail Order Manager to help with all aspects of our ever‑growing e‑commerce mail order department. It’s fast‑paced and at peak times it gets very busy, but if you are good at following systems and keep calm under pressure you will relish this role.

Key Daily Responsibilities

• Printing, picking and packing customer orders.
• Undertake fraud checks on all order transactions.
• Responding to customer enquiries through multiple channels.
• Helping with sales on the shop floor.

Essential Skills / Experience

• Be extraordinarily organised.
• Systematically follow processes.
• Conscientiously follow up and complete tasks.
• Be really concerned with attention to detail.
• Champion at meeting deadlines.
• Have excellent communication skills – you must be able to respond professionally and friendly to customers – in person, on the phone and on email.
• Good at working independently.
• Be highly efficient and motivated.

Desirable

• The ability to multitask.
• You are always polite, friendly and helpful.
• You are good at working within a team but also independently.
• Be keen to learn and keep up to date with current trends and technology within Snowsports.

Benefits

• Employee discount after successful completion of probationary period.
• Pension scheme.
• Free close by parking.
• Casual dress code.

Positions Available: Full‑Time Permanent. Full‑Time Winter Season – 1st October to End April (Potential to extend to year‑round contract). Salary: £18,000 - £23,500 per year based on full time position.

If you see yourself as a candidate, please email your CV to [e-mail].