Duty Manager, Rocket Padel Beckton Club Manager & Staff · Beckton, East London

Rocket Padel AB.; City of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing sports company in London is seeking an enthusiastic Duty Manager to oversee operations at their Ilford venue. This full-time role requires excellent customer service skills and a passion for sports. You'll manage shifts, lead a team, and ensure a fun, safe environment for our community. Starting salary ranges from £25,000 to £30,000.

Qualifications

• Experience in a supervisory role is preferred.
• Must demonstrate a passion for sports and fitness.
• Ability to work well under pressure.

Responsibilities

• Manage evening shifts and lead a small team.
• Provide high-level customer service.
• Assist in various club operations including events and cafe.
• Handle staff rotas and daily admin tasks.

Skills

Teamwork

Communication

Time management

Customer service

Social media savvy

Leadership

Job description

Rocket Padel is a growing business. Since 2018 we have been on a mission to create the most fun, open, and social exercise community for everyone. We have established and operated more than 100 courts in Scandinavia, and in 2023 we successfully opened our first venue in Bristol. In 2024 we continued our growth by opening London's largest indoor club in Ilford, as well a premium 4 court facility at Battersea Power Station.

We are a professional, social, and fun team, and our goal is to create high quality venues where playing sports and fitness are enjoyable and accessible to all.

Rocket Padel Beckton will host 5 indoor courts, 2 outdoor courts, café, lounge, gym, spa facilities, shop, premium changing facilities, shared working spaces and conference room. Rocket Padel has exciting expansion plans and we’re already seeking further opportunities with sites across the UK.

Your Mission at Rocket Padel

We’re looking for an enthusiastic, personable, and organised individual to join Rocket Padel Ilford as the evening duty manager for an April start on a full time basis,

• On-the-job training
• Safe work environment
• Lively atmosphere
• Strong Team Environment

As a duty manager you will be required to work in a fast-paced environment and should be able to multi-task and adapt to deliver a high level of customer service plus quality and accuracy in all work tasks. The Duty Manager should demonstrate the enthusiasm for the project and the high-level communication skills to interact with customers, colleagues and take initiative towards the growth of Rocket Padel’s community.

The ability to work as part of a high-performing team as well as using their own initiative to solve problems, will be a key component towards your success at Rocket Padel. As part of the role, you will be trained to work in all areas of the business including the cafe, shop, facility maintenance and meet and greet customers, while of course join in the fun of playing Padel! You're duties can be as varied as hosting events, serving in the cafe/bar, selling club activities, coaching and corporate events. You will also be required to lead and manage a small team on a shift to shift basis.

As a young and growing company, Rocket Padel offers plenty of opportunities for further career growth and development within the company.

What You Need to Embark

The Duty Manager is an incredibly important position at every Rocket Padel Club. We are looking for a social person with the ability to work well under pressure. We believe the right person has the following qualifications:

• Works well with others and is always willing to learn.
• A true passion for sports. Racket sports, health industry, fitness and wellbeing.
• Social media savvy.
• Exceptional time management skills.
• Trustworthy and reliable.
• Has experience in a supervisory role, be able to lead a high performing team.
• Work closely with the club manager to handle and take responsibility over staff rota's, daily admin tasks and deliver the highest possible level of customer service.

About the Role

Job Types: Full Time

Salary: £25,000 - £30,000

Job Requirements

• 8-9 hour shift (3.15pm - Midnight)
• Evening and weekend availability (Required)
• Ilford, IG1 3PS: Local proximity strongly preferable (required)
• Customer service: 1 year (preferred)

Why Rocket Padel

Join the Padel Revolution! Working at Rocket Padel is more than just a job. Our promise includes a personal journey where you will grow as a professional and be a part of a team and culture that builds something meaningful for society.

Rocket Padel is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.