Duty Manager

Whitbread PLC; Edgware; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for its Premier Inn in Edgware, UK. This role focuses on managing a dedicated team to deliver a welcoming and safe hotel experience. Ideal candidates will have proven leadership skills and experience in customer service, preferably in retail settings. You will oversee health & safety standards and ensure exceptional guest satisfaction while benefitting from training and clear career progression opportunities.

Benefits

Training and support

Whitbread Benefits Card

Company pension scheme

Discounts on various services

Qualifications

• Experience in retail or in jobs that involve leading a team.
• Dedication to delivering outstanding customer experience.
• Ability to inspire and manage a team.

Responsibilities

• Lead the team to ensure a welcoming and safe hotel experience.
• Manage health & safety standards and guest experiences.
• Provide training and support to team members.

Skills

Leadership

Customer experience

Communication

Organizational skills

Job description

Duty Manager - London Edgware Premier Inn

Come and be a Duty Manager at Premier Inn in London Edgware.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £13.66 per hour

CONTRACT TYPE: Fixed Term Contract until 30/06/2026

HOURS: 35 hours per week

LOCATION: Premier Inn London Edgware
435 Burnt Oak Broadway, Edgware, Middlesex, HA8 5AQ

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus there’s a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save‑as‑you‑earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at London Edgware Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.